Senior Administrator - Saviynt, Java

Job Summary

L2 Identity and Access Managementrn Must have 5-6 years of experience in IAMrn Must have experience in Saviynt product SSOrn Should be able to troubleshoot & resolve IGA provisioning & governance issues.rn Should be able to debug integration issues with target systems & Ticketing systemrn Should be able to interact with customer stakeholdersrn Should be able to extract logs and debug filesrn Should be able to raise vendor tickets and get them resolved if any product related issuesrn Should be able to provide the RCA (root cause analysis) of the incidentsrn Should be able to write documentationrn Should be able to onboard basic connectors like AD, JDBC, CSV, Logical Connectorsrn Should be proficient in SQL query languagern Must be experienced in debugging rules & reportsrn Must be experienced in writing Custom reports using sql queriesrn Must be experienced in consuming webservicesrn Must have experience in LDAPrn Must have experience in Azure SSO or any other SSO toolrn Must have experience in Azure MFArn Must be expert in integration using SAML,OAUTH & WS-Federationrn Must have experience in Http and how assertions are managedrn Experience in AD & Azure AD Synchronizationrn Should be able to troubleshoot & resolve SSO issues.rn Should be able to extract logs and debugrn Should be able to raise vendor tickets and get them resolved if any product related issuesrn Should be able to provide the RCA (root cause analysis) of the incidentsrn Should be able to onboard new applications on Azure platformrn Should be able to make Azure SSO configuration changes if requiredrn Should have LDAP experiencern Should be able to write Documentation

Key Responsibilities

1. Provide Advanced Technical Support By Leveraging Saviynt And Java Technologies To Troubleshoot Complex Incidents, Perform Root Cause Analysis, And Implement Effective Solutions To Resolve Security Issues.

2. Ensure Adherence To Quality Standards, Regulatory Requirements, And Company Policies In All Support Activities, Enhancing Operational Compliance And Efficiency.

3. Collaborate With Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Strengthening The Organization'S Security Posture.

4. Conduct Knowledge Base Updates And Management, Contributing To Continuous Improvement Initiatives And Facilitating Training Sessions For New Team Members To Enhance Their Technical Skills.

5. Monitor And Optimize Customer Experience Metrics By Focusing On First Call Resolution And Minimizing Rejected Resolutions, Thereby Mitigating Potential Security Threats And Improving Csat Scores.

Skill Requirements

1. Proficient In Saviynt For Identity And Access Management.

2. Strong Knowledge Of Java Development For Support And Operations Tasks.

3. Solid Understanding Of Troubleshooting Methodologies And Root Cause Analysis Techniques.

4. Familiarity With Itil Processes And Frameworks To Enhance Service Delivery.

5. Excellent Communication Skills To Effectively Interact With Customers And Support Teams.

Other Requirements

1. Optional But Valuable Certifications: Saviynt Certified Administrator, Java Se 11 Developer Certification