ASSESSMENT DAY - SATURDAY 21ST MARCH 2026

Self-Pay Coordinator

1 London Bridge, SE1 9BG

Full-Time, 37.5 hours per week

This role is on-site

Fixed Term Contract – 6 months from start date

We are recruiting four Self‑Pay Coordinators to join our Revenue Cycle team on a 6‑month Fixed Term Contract. To support this, we will be hosting an Assessment Day on Saturday 21st March 2026. This will be an opportunity to meet members of the Revenue Cycle team, learn more about the role and HCA as an employer, and take part in an interview on the day.

Please see the full role details below. If the position sounds of interest, please apply — Harriet will be in touch with further information about the assessment day.

The postholder will follow up on self‑pay quotes and provide clear, accurate guidance to help patients make informed decisions about their care. They will contact patients proactively, explain pricing and package details, and support them through the booking and payment process with empathy and professionalism.

A key part of the role is delivering an outstanding patient experience — building rapport with individuals who may be anxious or unfamiliar with private healthcare, and converting enquiries into bookings in a supportive, non‑pressured way. Strong communication skills, attention to detail and a patient‑centred approach are essential, along with the ability to address questions around cost, timing and processes while contributing to individual and team conversion targets.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Revenue Cycle, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Follow up on self‑pay quotes by phone and email, guiding patients through pricing, inclusions/exclusions and booking/payment options.

• Support patients with a warm, patient‑friendly approach, building rapport and helping those who may be anxious or unfamiliar with private healthcare.

• Convert enquiries into bookings by understanding patient needs and outlining the benefits of choosing HCA Healthcare, while maintaining a patient‑centred approach.

• Handle questions around cost, timing or competitor comparison confidently and accurately.

• Log all interactions in the CRM system and ensure written communications are clear, compliant and professional.

• Generate accurate self‑pay quotes and admission agreements using the self‑pay tool.

• Work collaboratively with schedulers, medical secretaries, bookings, payment teams and clinical colleagues to ensure a seamless patient experience.

What you’ll bring:

• Experience in private healthcare or sales operations

• Strong customer service experience, preferably in a healthcare, hospitality or service-led environment.

• Excellent communication skills - confident, clear and engaging.

• Comfortable working towards targets and KPIs.

• Empathy, emotional intelligence and a consistently patient‑friendly approach.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Self-Pay Coordinator, you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.

• Private pension contribution which increases with length of service.

• Season Ticket Loan and Cycle to Work scheme.

• Group Life Assurance from day one.

• Critical illness cover.

• Enhanced Maternity and Paternity pay.

• Corporate staff discount for all facilities including Maternity packages at The Portland.

• Comprehensive range of flexible health, protection and lifestyle benefits to suit you.

• Discounts with over 800 major retailers.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual

• Kindness and compassion: We treat people with kindness and compassion

• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness

• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.