Job Title: Administrator

Location: London, The Portobello Clinic

Nearest Tube LADBROKE GROVE

Full time: 37.5 hours per week

Shift times: Rota Basis (8am to 4pm and 9.30am to 5.30pm + alternate Wednesdays 7.30am to 3.30pm)

Contract: Permanent

Salary: £30,484

We’re looking for an Administrator to join our Primary Care Team Reception Team based in our prestigious private clinic in Central London.

**Please ensure you can commute easily to Ladbroke Grove and note the early start of 7.30am and 8am in the notes above"

This role is working front of house rather than back-office.

You'll be the welcoming face of the company and will be required to provide a warm, friendly and knowledgeable service at all times. As well as being immaculately presented you will be expected to provide an emphatic and efficient patient experience from start to finish.

You will meet and greet and carry out various admin duties. This is a busy role, so if you enjoy working in an environment where no two days are the same, this could be just the role for you!

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. You’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• To meet and greet all patients, visitors, GP’s and staff and assist with their enquiries, based in a GP practice setting
• Issuing clients with the necessary paperwork and explaining forms
• Dealing with face to face, telephone and E-Mail queries with an excellent telephone manner and communication skills
• To work collaboratively with the Registered Manager and Clinical staff to deliver the patient journey
• To be visible accessible and approachable for staff, patients and the public and ensure effective communication and resolution of any on site enquiries.
• In this role you will learn from our leading experts and will contribute the vital care of our patients, as a valued member of the HCA Group.

What you’ll bring:

• Previous knowledge and experience in the hospitality, service or healthcare industry would be advantageous
• Face to face customer service experience
• Experience using EMIS would be beneficial
• Good general level of education to GCSE level or equivalent, 5 GCSEs or more preferred at C grade or above (demonstrated through a competency-based interview) or equivalent
• Excellent spoken and written English
• Computer literate with proven experience of Microsoft Office and experience of information systems
• Previous Primary Care GP experience would be really useful

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.