The successful applicant will take on the following responsibilities:

• Act as the first line of support for daily transport activities, collaborating with internal departments and external partners to resolve issues and maintain smooth workflows and high service standards.

• Assist with delivery scheduling, transport planning, cross-dock operations, and stakeholder communication to address changes and updates.

• Manage claims processes, handle transport documentation, and collaborate with external partners to resolve discrepancies efficiently.

• Contribute to process improvement initiatives and new projects by identifying inefficiencies, supporting implementation, and ensuring alignment with organisational goals.

• Assist with monitoring and maintaining operational KPIs, analysing performance trends, and contributing to improvement plans for service quality and efficiency.

• Assist in preparing daily and weekly operational reports, including on-time performance, VAT reports, and inventory balance summaries, ensuring data accuracy and actionable insights.

• Administer transport systems and tools, ensuring accurate data entry, system functionality, and timely resolution of technical or operational issues.

• Perform regular system and data maintenance, including cleaning up historical records, updating statuses, and ensuring operational accuracy across transport platforms.

• Good organisational and time management skills to handle multiple tasks efficiently.

• Experience in transport operations, including planning, claims management, and system administration, with attention to detail for data accuracy.

• Capable of solving problems, identifying and addressing operational issues and escalating when necessary.

• Ability to monitor key performance indicators (KPIs) and operational metrics, to contribute to data-driven decisions and improvements.

• Effective communication and collaboration skills to work with internal departments and external partners.

• Proactive and solution focused, with the ability to identify and implement improvements in processes.

• Familiarity with varying transport management systems and tools, with a willingness to learn new technologies and workflows.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our Organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Within H&M, our Logistics network ensures a seamless, flexible, and swift distribution process, by delivering products to our stores and online customers, every single day. Working as part of a demand-driven, efficient, circular supply chain, our dynamic logistics teams are consciously committed to and guided by our values. We work with scalable and innovative technical solutions, with our customer in mind. We don’t just go with the flow- we manage it, together with our service-focused, competent, motivated teams around the world.

Simply put, our Logistics function ensures the right product arrives at the right place, at the right time, with the right quality and at the right cost within all channels– with the least possible impact on the environment.

Welcome to Logistics!

H&M AU Logistics is looking for a Full Time Transport Centre Planner.The role will be located on site at the Marsden Park Distribution Centre.