About the Job

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As a Policy Enforcement Manager, you will work with a global team from Policy, Enforcement, Product, Engineering, Tools, Legal and other teams to prevent violative content from appearing on the site. With tools and technology, you will evaluate abuse trends and quality within vendor operations, and develop creative solutions to address quality, workflows and processes. You'll review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities. You will work on-call on weekends on a rotational basis if needed.

Responsibilities

• Enforce YouTube’s community guidelines, ensure high quality policy enforcement, and manage escalations in the misinformation space. Research and stay up-to-date on key trends and suspicious patterns across policy areas.

• Help manage YouTube’s misinformation operations, including monitoring performance against operational health metrics, overseeing scaled operations with high quality, and driving efforts to optimize tooling solutions.

• Work closely with cross-functional stakeholders on misinformation issues and clearly communicate initiatives to the broader organization, including local teams.

• Execute misinformation strategies across YouTube in close partnership with legal, product, engineering, intel, google trust and safety and YouTube Trust and Safety content policy, as applicable.

• Communicate initiatives to management and to the broader organization.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.

• 4 years of experience working in trust and safety, and operations capacity, such as scaled vendor operations, vendor management, or process.

2 years of experience in program management, stakeholder management or operations.

Preferred Qualifications

• Experience in SQL, building dashboards, data collection/transformation, and visualization/dashboards.

• Experience working in Trust and Safety, fraud, risk assessment capacity within a technology company.

• Excellent communication and presentation skills and the ability to influence cross-functionally at various levels.

• Ability to communicate in Portuguese to provide real-time support for regional escalations.