Asset & Wealth Management:Defined Contribution Relationship Manager, Associate – Norwalk

YOUR IMPACT

Are you a dynamic, quick-thinking self-starter with a passion for the financial markets, exceptional interpersonal skills and interest in client services? We are looking for a professional with strong communication skills who has the ability to thrive in a dynamic environment and successfully retain and expand existing relationships by delivering superior client service. The Client Relationship Manager will support our defined contribution retirement plan clients and have an opportunity to grow with our experienced team in a fast-paced environment.

OUR IMPACT

Goldman Sachs Asset Management is one of the world’s leading investment managers and provides institutional and individual investors with investment and advisory solutions, with strategies spanning asset classes, industries, and geographies. We help our clients navigate today’s dynamic markets and identify the opportunities that shape their portfolios and long-term investment goals. We extend these global capabilities to the world’s leading retirement plans, sovereign wealth funds, central banks, insurance companies, financial institutions, endowments, foundations, individuals and family offices.

The Client Coverage Group (CCG) within Asset Management is dedicated to servicing and supporting existing client relationships by ensuring exceptional client service, operational & reporting support, and risk management, while also looking for opportunities to expand the relationship. This involves partnering closely with the defined contribution team to create detailed client reporting tools, manage client-specific retirement plan projects and collaborate with the rest of the business and operations teams to address client queries.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Contribute to a broad platform that serves as the client’s main point of contact for a diverse set of functional areas, including project management, reporting and investment manager queries.
• Provide a superior level of service across all aspects of client experience, including management of client inquiries, ad hoc issue resolution, and enabling customized and standardized report delivery.
• Help coordinate life-cycle events of client accounts, including implementation of new business, account restructures/terminations, and impact from regulatory changes.
• Work on special projects that build out the service model and infrastructure to create scale and efficiencies within the CCG organization.
• Manage client deliverables including reporting requirements (performance and operational reporting, commentaries) and other service needs as identified by the client.
• Navigate the organization internally and collaborate across teams including business and operations to resolve client queries in a timely fashion.
• Respond to information requests from clients including information questionnaires, audit requests, and ad-hoc and recurring client inquiries.
• Develop a strong awareness of client interests and investment trends coupled with the intellectual curiosity to explore and research those areas to best deliver the resources of the firm to our clients.

BASIC QUALIFICATIONS

• Bachelor’s degree, preferably in business or finance-related studies
• 0 - 5 years of work experience at an asset management firm / other financial services organization
• Strong project management and problem solving skills including an ability to organize and track multiple threads of activity to deliver on tight timelines and a hands-on approach to resolving issues, in partnership with other teams
• Strong interpersonal skills including an ability to build trust and confidence of colleagues across different regions, strengthen relationships through ongoing dialogue, and collaborate well with others internally to meet client needs
• Basic knowledge of the asset management business, financial markets and investment funds or separately managed accounts
• An understanding of portfolio construction, risk management or accounting principles would be beneficial
• Highly organized with exceptional attention to detail, time management skills and excellent follow-through
• Strong written and oral communication skills
• Motivated and proactive self-starter with strong work ethic
• Proficient in Microsoft Excel, Power Point and Word and exposure to business intelligence tools

PREFERRED QUALIFICATIONS

• Financial services industry experience