Role Overview

As a Clientele Specialist at Flight Club, you will be at the forefront of delivering an exceptional customer experience while taking on advanced responsibilities within our retail environment. Your expertise in sneaker and streetwear fashion, along with strong sales skills will help elevate our store’s performance and customer engagement.

In this role, you will:

• Serve as a primary point of contact for VIP and high-value clients during in store visits

• Greet, host, and guide clients through a seamless, personalized in-store experience

• Model exceptional customer service by building customer relationships; make recommendations based on client needs; drive sales through suggestive selling, add-ons and ship-to-home orders

• Stay ahead of industry trends and deepen expertise in sneaker fashion and product knowledge, sharing insights with customers and team members to elevate service and engagement.

• Achieve individual sales goals, maximize and raise the sales bar for the team

• Ensure all products are displayed, functioning properly and presentable to customers by company standards

• Build lasting relationships with customers through genuine interactions, enhancing their loyalty to Flight Club and creating memorable shopping experiences

• Adhere to all company policies and guidelines, demonstrating professionalism and integrity in every interaction

• Work closely with your colleagues to create a cohesive team environment. Share knowledge, support each other and ensure every customer receives exceptional service

• Foster genuine connections with customers that differentiate the Flight Club experience, encouraging loyalty and repeat visits

• Take on additional operational responsibilities as needed, including inventory management and merchandising support, to ensure store efficiency and presentation

• Be flexible and ready to assist with various tasks that contribute to the store’s success

We are looking for:

• 2-4 years of sales experience in the retail/service industry

• Passion and knowledge of sneakers and fashion

• Detailed, organized and have excellent time management

• Experienced and able to quickly adapt and react positively to business needs and changes

The Senior Clientele Specialist position is Tuesday through Saturday from 11:00am-7:00pm. This estimated schedule is a good faith estimate and is entirely subject to business needs, which may change from time to time. This is not a promise and does not create a contractual obligation, implied or otherwise. This schedule is subject to all legally required breaks.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.

The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

Hiring Range:$23—$23 USD
GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

*GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. *If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.