About the Company

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations.

Join Gilead and help create possible, together.

About the Role

We are seeking a Director, Digital Solutions to design and execute a strategy that transforms patient awareness, access, and adherence through frictionless digital experiences. This is a high-impact, enterprise-wide role requiring strategic leadership, cross-functional collaboration, and the ability to influence at all levels.

Shape the future of digital health at Gilead by joining us in building a new strategic pillar—Digital Health & AI Strategy—that will redefine patient and customer experiences across the healthcare ecosystem. This initiative strengthens our capabilities in Customer Experience, Telehealth, Digital Health, and AI Strategy. The team will proactively address industry dynamics, access challenges, and friction points—ensuring customers, patients, and internal teams (e.g. Brand & Market Access) receive seamless support while driving measurable business value.

Key Responsibilities

Strategy & Vision

• Define and own a digital health roadmap targeting friction points across the patient journey—from awareness and diagnosis to treatment and adherence.
• Align solutions with brand imperatives to drive market growth, awareness, and adherence.
• Shape and communicate how the organization embeds AI across our digital ecosystem to deliver actionable insights and personalized customer experiences.

Innovation & Implementation

• Lead breakthrough digital health initiatives that improve outcomes and experiences while ensuring compliance with regulatory and data integrity standards.
• Scope and prioritize use cases for coverage, reimbursement, and digital access for HCPs and patients.
• Translate business needs into clear requirements and partner with internal teams and external vendors for execution.

Enterprise CX Leadership

• Champion enterprise-wide CX transformation, including Voice of Customer (VoC) programs, journey mapping, and CX measurement frameworks.
• Collaborate with Brand, Digital Strategists, Market Access, Digital Ops, IT, Legal, Compliance, and third-party partners to develop SOPs, rollout strategies, and technical roadmaps.

Health Tech Leadership

• Drive adoption of emerging health technologies and AI-powered platforms that enhance patient engagement, telehealth capabilities, and personalized care.
• Evaluate and integrate innovative tools (e.g., remote monitoring, AI-driven decision support) to improve outcomes and streamline access.

Influence & Governance

• Secure leadership buy-in for innovative, "first-of-its-kind" digital initiatives.
• Lead without direct authority across Commercial, Medical, Market Access, IT, Legal, and Regulatory teams to ensure alignment and delivery.
• Advocate for the customer and patient, helping business partners understand user problems, needs, and opportunities for new digital solutions and AI-driven interactions.

Basic Qualifications

• High School Degree and Sixteen Years' Experience, OR
• Associate's degree and Fourteen Years Experience, OR
• Bachelor's Degree and Twelve Years' Experience, OR
• Masters' Degree and Ten Years' Experience, OR
• Ph

D and Eight Years' Experience:

Preferred Qualifications

Experience

• 8–10 years in pharma/biotech/life sciences

Market Access Expertise

• Deep knowledge of coverage, reimbursement, trade operations, pricing, and drug distribution pathways

Customer Experience Acumen

• Familiarity with CX metrics (CES, CSAT, NPS) and processes (journey mapping, VoC programs)

Digital & Health Tech Background

• Proven experience in health tech, digital solutions, and mobile experiences
• Ability to write clear business requirements

AI Strategy Expertise

• Demonstrated ability to define and execute AI strategies - including GEO, market content automation, and market research
• Continuously assess how emerging AI capabilities are transforming healthcare and shaping digital innovation

Leadership Skills

• Executive presence with strong influencing, communication, and negotiation skills

Strategic & Analytical Thinking

• Ability to synthesize data and make actionable recommendations

Regulatory Knowledge

• Deep understanding of FDA regulations and US pharma marketing compliance

People Leader Accountabilities

• Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
• Develop Talent - understand the skills, experience, aspirations, and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop, and realize their purpose.
• Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.

Why Join Us?

This is a high-visibility role at the forefront of digital health innovation. You'll have executive exposure, influence strategic investments, and lead initiatives that define Gilead's digital future. Success means launching scalable digital solutions that improve NPS, reduce access friction, and accelerate time-to-treatment - ultimately transforming patient and customer experiences.

Compensation & Benefits

The salary range for this position is: $226,185.00 - $292,710.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary.

This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans.

For additional benefits information, visit: https://www.gilead.com/careers/compensation-benefits-and-wellbeing

Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

Equal Opportunity

For jobs in the United States: Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment are made without regard to protected characteristics.