Description Hybrid: This position requires you to work on-site 3 times a week (Tue to Thu)

What You'll Do (Responsibilities)

• Development of strategic and executive dashboards to monitor sales performance, On Star service activation, subscriptions, and operational KPIs, supporting business decision-making and identifying improvement opportunities.
• Creation of datasets and reports for customer segmentation based on engagement levels and critical lifecycle periods (trial, grace, expiration), optimizing communication flows and Call Center operations.
• Participation in the execution of the customer lifecycle communication strategy, developing targeted datasets aligned with usage behavior and lifecycle stages, enhancing remarketing and renewal actions.
• Efficient management of the relationship with the data agency, ensuring critical deliveries (datasets, dashboards, reports, data integration across Databricks, Oracle, Hive) within deadlines and quality standards, fully aligned with business objectives. Contributed to the professional development of partners and colleagues, strengthening collaboration and resulting in greater agility and accuracy in analyses.
• Exploration of Artificial Intelligence solutions to optimize data consumption and accessibility, creating prototypes that simplify the visualization of key indicators and support more assertive negotiations between the Call Center and customers.

Your Skills & Abilities (Required Qualifications)

• Bachelor degree completed in Data Science, Computer Engineering, Systems Analysis and Development, Information Technology or related fields
• English from intermediate level
• Knowledge and experience in Business Intelligence/Reporting Tools: Power BI, Excel, Cognos
• Databases: Oracle, SQL Server
• Data Integration: SQL; Databricks
• GenIA experience

What Can Give You A Competitive Edge (Preference Qualifications)

• Spanish from intermediate level

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future.

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us:

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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