포지션 소개
- India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success. Shift timing: 11 AM to 8 PM Job Overview: This role would lead strategic and tactical initiatives related to continuous improvement and service excellence for the Global Shared services (GSS) team spread across geographies/locations. This role would own the setup of service excellence metrics, driving CI culture using innovative techniques, deployment of Lean methodologies and build process improvement capabilities within the GSS team by conducting training and facilitation sessions. This role would assist Head
- Continuous Improvement & Transformation to implement site-wide CI initiatives, setting up and rolling out new frameworks, approaches and providing inputs on thought leadership. Job Responsibilities: 20% of the time Support GSS extended leadership team in executing the service excellence strategy and framework Assist with prioritization of process improvement opportunities and ensuring clear ownership and delivery of improvements. Collaborate with global stakeholders for implementing initiatives that drive value. 20% of the time Deep dive into current business practices and processes to identify improvement opportunities Lead/drive improvement initiatives such as facilitating/conducting Value stream mapping (VSM) sessions, present and future state process design, improvement of key metrics like Cycle time, Takt time, Process Efficiency, First time Right% etc. 20% of the time Advance CI culture across the GSS teams using innovative techniques and tools Train employees on CI fundamentals & methods to identify and implement process improvement initiatives 20% of the time Transformation projects: a. Work collaboratively with global teams to develop and implement ideas that drive business value b. Lead Lean initiatives to eliminate waste, standardize processes/practices, develop action plans to achieve service excellence and customer satisfaction c. Help teams in setting up and standardize operational, service owner and business outcome metrics 10% of the time Support CI/Transformation Head and other leaders in executing the service excellence strategy 10% of the time Track, approve & report cost savings post implementation of improvement initiatives, implement site-wide CI initiatives, setting up and rolling out new frameworks Desired Profile Education Minimum Degree Requirements: Bachelors Preferred Degree Requirements: Masters Preferred Major Area of Study: Shared Service Operations / Quantitative Background Required Professional Certifications: Lean Six Sigma Green Belt Preferred Professional Certifications: Lean Practitioner certification, PMP Experience Minimum years of related experience required: 8 Preferred years of related experience: 10 Specific Job Experience or Skills Needed
- Technical Skills: o Proficiency in MS Excel, Word, PowerPoint, Visio and Minitab o Experience in Share Point o Lean & Continuous improvement methodology & tools o Project management principles
- Soft Skills: o Good Verbal & Written Communication o Analytical thinking o Interpersonal skills – ability to communicate effectively across all levels & in multi-culture environment o Ability to influence o Problem-solving mindset o Fast decision making o Ability to prioritize & manage time
- Certified on and hands-on with continuous improvement tools, including deploying Lean methodology, conducting VSMs for medium to large projects/initiatives, change management, knowledgeable of best-in-class industry benchmarks for service performance management
- Demonstrated experience in Project Management (Medium and Large projects) COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.
복지 및 혜택
•401k
•유급 휴가
•교육비 지원
General Mills 소개
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