Job Description Summary

Come join the RBA team! The RBA platform has 4 engine models, more than 800 customers and over 6,000 engines flying. It’s also the only Aviation program fully supported by GEIQ: mechanical design, performance, controls, repair analysis, C&A, PDE, fleet and systems. The RBA fleet support team has ownership across the -3/-8/-10 and GE Passport engine lines covering from fan blades to bearings to fuel systems to vibe diagnostics, it’s a great place to increase your systems thinking and a career accelerator.
The RBA Systems PSE will provide technical support and leadership to a cross-functional team to maintain the fleet reliability, safety, cost of ownership, customer responsiveness and services contract profitability. In this role you will own one engine model at systems level & controls responsibility solving problems directly for the customers, supporting the Field Problem Resolution process to maintain the fleet stability and communicating with the regulatory authorities and the GE internal customer/engineering team.

Job Description

Roles and Responsibilities

• Provide technical recommendation regarding the following Manual sections: FADEC, engine performance, engine system, Testing, Fault-isolation (FADEC and Non-FADEC) & Performance recovery cleaning.
• Identify field issues, bring them to leadership’s attention (leading indicators), drive technical solution and implementation through the tollgate process (Systems tech Review, TG 3/6/9, PCB).
• Provide technical recommendations to customers via Salesforce inquiries/Departure records on assigned ATA codes.
• 24/7 availability to handle Aircraft on Ground (AOG) requests via Salesforce.
• Develop and implement field plans with inputs from team experts to meet technical requirements of assigned components and systems.
• Lead root cause investigations using the Commercial Field Problem Resolution guide & TOPS8D, and bring them to technical/program and regulatory (FAA, Transport Canada, etc) reviews for closure.
• Support the CF34 MRO network to define and follow up investigative overhaul/inspection workscopes.
• Recommend, with guidance, the approach to meet the technical and program requirements.
• Prepare and present at Customers monthly conference calls and annual face to face operators’ conferences.
• Ensure Lessons Learned are properly documented in DRB, Fleet technical forum, Fleet & PSE tech community, etc.
• Bring the customer perspective to the Life Cycle/Systems Engineering team
• Act as liaison between CF34 customers and internal GE engineering groups.
• Travel availability to address field investigations in person at MRO locations, customers’ facilities and/or airframer sites.
• Meet and/or exceed the established Services engineering responsiveness targets.
• Lead and execute efforts to reduce Significant Events (SEs), Unscheduled Engine Removals (UERs), Delays and Cancellations (D&Cs) and Unscheduled Shop Visits (USVs).
• Lead development of effective maintenance actions to increase CF34 reliability through Service Bulletins and Engine Manual updates.

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Required Qualifications

• Experience in Aircraft Turbine Technologies.
• BS degree in Electronics, Mechatronics, Software or Aeronautical engineering.
• Proven knowledge/experience working with Aircraft Engine hardware/components.
• Demonstrated ability in working with multidisciplinary teams (design, repair, systems, shops, customer technical programs).
• Demonstrated interpersonal and team working skills.
• Self driven, goal-oriented, independent, good problem-solving skills.
• Effective written and oral communication skills in English and Spanish (any additional language is a huge plus).
• Presentation Skills: ability to communicate with technical leadership.
• Demonstrated ability in establishing common goals and objectives.
• Demonstrated ability in participating in shaping team's long-term vision and strategy.

Desired Characteristics

• Experience in Aircraft Turbine Technologies.
• BS degree in Electronics, Mechatronics, Software or Aeronautical engineering.
• Proven knowledge/experience working with Aircraft Engine hardware/components.
• Demonstrated ability in working with multidisciplinary teams (design, repair, systems, shops, customer technical programs).
• Demonstrated interpersonal and team working skills.
• Self driven, goal-oriented, independent, good problem-solving skills.
• Effective written and oral communication skills in English and Spanish (any additional language is a huge plus).
• Presentation Skills: ability to communicate with technical leadership.
• Demonstrated ability in establishing common goals and objectives.
• Demonstrated ability in participating in shaping team's long-term vision and strategy.

Additional Information Relocation Assistance Provided: No