Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Owns/influences budgets and operating plans. The role is guided by operating policy. Works with cross functional teams. The role has autonomy within the operational area or a segment within a larger business unit. The role may have a major impact on a small business unit or Family within a Function or P&L. High levels of evaluative judgment and operational acumen are required to achieve outcomes.

Job Description

Company Overview

GE Aerospace (NYSE: GE) is a global leader in aerospace propulsion, services, and integrated systems. Currently, it has approximately 44,000 in-service commercial aircraft engines worldwide. With a century-long history of innovation and profound industry expertise, GE Aerospace is committed to inventing the future of flight, lifting people up, and bringing them home safely.

Site Overview

For 45 years in China, GE Aerospace has committed to developing and investing in China’s aviation industry with reliable, efficient, sustainable, and outstanding products and services. GE Aerospace and its joint venture CFM have served more than 60 airline customers in the Greater China Region, with over 7700 engines in service and nearly 5000 engines on order. We are devoted to the market’s quality growth propelled by technological innovation and digitalization. Together with our partners, we are shaping a sustainable future of flight that helps the industry reach its carbon-neutral goal for the benefit of us all tomorrow.

Roles and Responsibilities

• Build on world class customer experience focused on safety, reliability of installed fleet and maintain strong customer preference for OEM material services

• Evolve customer teams experience through an environment of learning, belonging, purpose and enhance customer experience on next gen products

• Build new process capabilities through breakthroughs, kaizens and to unlock productivity and operational efficiencies

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned customers, product, or coverage area.

• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.

• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.

• Has a contribution in the development of a commercial solution and business plan. Presents to top leadership in the business solutions on technical discipline and business solutions.

• Drive coordinated customer engagement effectivity and consistency.

Required Qualifications

• Bachelor's degree from an accredited university or college.

• Minimum of 5 additional years of experience in Customer Service Management.

Desired Characteristics

• Strong oral and written communication skills.

• Strong interpersonal and leadership skills.

• Demonstrated ability to analyze and resolve problems.

• Demonstrated ability to lead programs / projects.

• Ability to document, plan, market, and execute programs.

• Established project management skills.

• Humble: respectful, receptive, agile, eager to learn.

• Transparent: shares critical information, speaks with candor, contributes constructively.

• Focused: quick learner, strategically prioritizes work, committed.

• Leadership ability: strong communicator, decision-maker, collaborative.

• Problem solver: analytical-minded, challenges existing processes, critical thinker.

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.