Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

NACI (T1)

Job Family:

Software Engineering

Job Qualifications:

Skills:

IT Service Management (ITSM), Service Now Certified Administrator, Service Now Platform, Service Now Service Catalog

Certifications:

None

Experience:

15 + years of related experience

US Citizenship Required:

Yes

Job Description:

GDIT supports the NASA Shared Services Center (NSSC) located at Stennis Space Center (SSC) in southern Mississippi. The NSSC mission is to provide timely, accurate, high quality, cost-effective, and customer focused support for selected NASA business and technical services.

GDIT has an opportunity at the NSSC for a Senior Service Now Developer (Subject Matter Expert (SME)) to contribute to our success in providing IT development services to NSSC and NASA. This will be a full-time, remote position.

The Senior Service Now Developer (SME) will provide support for the Office of the Chief Information Officer (OCIO) Service Management Office (SMO). OCIO plans to leverage the NSSC’s Service Now instance to align with industry best practices and standards to support out-of-box workflows to improve customer experience.

The SME Developer will support the establishment of an OCIO catalog of services for the OCIO Service Lines (SLs) and Agency Level Offices (ALOs) that will aid in improving processes and centralizing OCIO services across the OCIO into the NSSC Service Now instance.

The relevant Service Now processes include but are not limited to: Incident Management, Problem Management, Change Management, Service Request Management, Service Catalog, Service Portfolio Management, Configuration Management, Knowledge Management, Demand Management, Project Portfolio Management, and Service Level Management.

Roles and responsibilities include, but are not limited to:

• Provide support for the OCIO SMO including the Service Now service portal, catalog items, Now Platform, and other Service Now products in use at the NSSC (SPM, ITSM, etc.).
• Leverage existing or establishing new platform capabilities or integrations that do not already exist for the purpose of implementing the SMO project within Service Now (e.g. user data, agency organizational structures, single sign-on capabilities) following the NSSC’s governance process.
• Support the establishment of an OCIO catalog of services for the OCIO Service Lines (SLs) and Agency Level Offices (ALOs).
• Ensure the referenced support coordinates all SMO, and/or other OCIO supported activities with the NSSC Enterprise Services Center (ESC) development team, and/or SSC OCIO prior to any official change request or notification submitted to any of the NSSC IT Governance Boards expressed in the NSSC IT Governance policy.

Knowledge, Expertise and Education Requirements:

• Bachelor's degree in computer science or related field.

• 20 years of development experience, primarily supporting Service Now.

• Service Now certifications such as Service Now Administration Fundamentals, IT Service Management (ITSM) Fundamentals, IT Service Management (ITSM) Professional Plus Suite, Service Now Administration Advanced, etc.

• Subject matter expert knowledge with Service Now modules to include but not limited to IT Service Management (ITSM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM), IT Financial Management, IT Business Management (ITBM), Software Asset Management (ITAM).

• Subject matter expert knowledge and application of Agile Scrum Methodologies.

• Location: Remote

• US Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $112,840 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans