Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Top Secret

Public Trust/Other Required:

None

Job Family:

Data Science and Data Engineering:

Job Qualifications:

Skills:

Service Now Implementation, Service Now IT Service Management, Service Now IT Service Management (ITSM), Service Now Now Assist for Creator, Service Now Platform

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

We are seeking an innovative Service Now Developer to join our corporate Alliance team. You will develop and implement cutting-edge service

management solutions across ITSM, CSM, PSDS, HR, Healthcare Service Management platforms, GENAI/Now Assist capabilities for large-scale government infrastructure. This is a hands-on role for developer who think beyond standard implementations and deliver breakthrough solutions under tight timelines.

Service Now Development & Architecture

• Design and develop advanced Service Now configurations across ITSM, ITM, CSM, and CMDB modules
• Build custom applications and integrations that extend platform capabilities
• Implement healthcare-specific workflows including patient service management, health IT operations, and clinical IT support
• Develop Strategy Management solutions for federal IT modernization roadmaps
• Create reusable components and platform frameworks to accelerate future implementations

CMDB & IT Asset Management

• Design comprehensive Configuration Management Databases with healthcare-specific CI relationships
• Implement IT asset discovery, tracking, and dependency mapping for complex federal environments
• Build CMDB integration pipelines connecting legacy systems to Service Now
• Establish data governance and CI lifecycle management processes
• Optimize asset intelligence for compliance reporting (FedRAMP, DoW Impact Levels)

Healthcare Service Management

• Develop healthcare-specific service catalog items including clinical IT support, EHR operations, and health IT incidents
• Build workflows supporting HIPAA compliance, security incident response, and change management for healthcare systems
• Implement SLA management for healthcare SLAs with escalation and reporting
• Create dashboards and KPIs for healthcare IT operational metrics

Performance & Optimization

• Optimize Service Now platform performance at scale (large federal agencies, high transaction volumes)
• Build efficient JavaScript/GlideScript solutions avoiding common performance pitfalls
• Implement caching strategies and query optimization for enterprise deployments
• Conduct platform audits and remediation of technical debt

Innovation & Problem-Solving

• Think beyond standard implementations, bring creative solutions to complex requirements
• Evaluate emerging Service Now capabilities and propose innovative applications
• Prototype solutions quickly and iterate based on user feedback
• Champion best practices and mentor junior developers on advanced techniques

Technical Documentation & Knowledge Transfer

• Create comprehensive technical documentation for custom development
• Develop runbooks and operational procedures for support teams
• Conduct knowledge transfer sessions with client teams and federal IT staff

Experience & Certifications

• 5+ years of Service Now development experience (certified Service Now Developer preferred)
• Demonstrable expertise in ITSM, IT Modernization, and CMDB modules
• Deep experience with JavaScript, Glide Script, and Service Now APIs
• Experience with integration platforms (REST/SOAP APIs, middleware solutions)
• Track record of successful large-scale Service Now implementations

Technical Skills

• Advanced Service Now development: custom table extensions, business rules, script includes, client scripts
• Database design and optimization for enterprise scale
• Integration architecture and API development
• SQL proficiency for direct database queries and optimization
• Understanding of IT operations, service management, and healthcare IT domains

Professional Attributes

• Fast-moving, results-oriented mindset—delivers quality solutions quickly
• Out-of-the-box thinker who challenges standard approaches and proposes innovations to business divisions.
• Strong problem-solver who handles ambiguity and complexity
• Excellent communication skills for cross-functional federal teams
• Proactive learner committed to staying current with Service Now releases and industry trends

Clearance

• Must be able to obtain and maintain a Top Secret clearance.
• Due to the need for a Top Secret clearance, US Citizenship required
• Location: Hybrid to the Falls Church, VA office and willing to work in office a minimum of three (3) days per week

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $142,792 - $172,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Hybrid

Work Location:

USA VA Falls Church:

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans