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Tier 1 Network Monitor/Help Desk Support

General Dynamics

Tier 1 Network Monitor/Help Desk Support

General Dynamics

USA CA Beale AFB

·

On-site

·

Full-time

·

2w ago

Compensation

$61,402 - $74,750

Benefits & Perks

401k

Healthcare

Learning

Required Skills

Monitoring Tools

Network Monitoring

Network Operations

Trouble Ticketing

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations:

Job Qualifications:

Skills:

Monitoring Tools, Network Monitoring, Network Operations, Trouble Ticketing

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Network Engineer Associate:

Join our technology leading team of men and women that solve some of the world’s most complex technical challenges. GDIT is seeking an enthusiastic Junior Network Engineer seeking to expand his/her experience in the IT field by joining our team in support of the Intelligence, Surveillance, and Reconnaissance (ISR) mission of the Airforce at Beale AFB, CA.

The Network Engineering team supports the Air Forces’ Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center. Specifically, you will be providing Tier-1 Network monitoring, Operational Support, and Help Desk services across a global enterprise.

Task: Network Monitoring/Help Desk Support Subtasks

The contractor shall**:**

  • Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies

  • Monitor all nodes for operational integrity

  • Respond to trouble calls

  • Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions

  • Populate and examine trouble and error logs for troubleshooting and capturing metrics

  • Provide technical support to resolve the problem or escalate to the appropriate level

  • Monitor and administer network tools for troubleshooting and metrics for trends analysis

  • Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis

  • Provide technical support in data network planning, engineering, and design

  • Report all trouble calls upon receipt to the Mission Control Center (MCC) in the Operations Center and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander

  • Provide quarterly metrics illustrating trends and workload to the Ops Supervisor in the form of a PowerPoint presentation

Knowledge, Skills and Abilities (KSAs):

  • TS/SCI Clearance

  • Shift work: 4 days on/3 days off (10 hr days)

  • Minimum of three (3) years’ of network operations experience

  • Possess IAT Level II - Security Plus Certification

  • Demonstrated knowledge of network monitoring tools

  • US Citizenship Required

Location: On Customer Site

GDIT IS YOUR PLACE:

  • 401K with company match

  • Comprehensive health and wellness packages

  • Internal mobility team dedicated to helping you own your career

  • Professional growth opportunities including paid education and certifications

  • Cutting-edge technology you can learn from

#GDITPriority

The likely salary range for this position is $61,402 - $74,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA CA Beale AFB:

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics

General Dynamics

A defense industry contractor for shipbuilding, marine, combat and defense systems and munitions.

10,001+

Employees

Grant Falls Church

Headquarters

Reviews

3.5

10 reviews

Work Life Balance

2.5

Compensation

4.2

Culture

3.8

Career

3.5

Management

2.8

65%

Recommend to a Friend

Pros

Excellent benefits and competitive pay

Good work environment and supportive teams

Job security and corporate stability

Cons

Management and leadership issues

Poor work-life balance and excessive demands

Interpersonal relationships affecting job security

Salary Ranges

61 data points

Junior/L3

Mid/L4

Junior/L3 · Data Analyst

0 reports

$75,620

total / year

Base

-

Stock

-

Bonus

-

$64,277

$86,963

Interview Experience

2 interviews

Difficulty

2.5

/ 5

Duration

14-28 weeks

Interview Process

1

University interview