Job Description Summary

As a key member of the Marine Commercial Service team, you will act as single point of operational contact for after-sales activity to a specified set of Marine customers. The Commercial Service team ensures the diverse range of vessels are maintained, stay in operation and are upgraded during their operating lifecycle.
The Service Delivery Manager will be responsible for the commercial management of day-to-day customer enquiries for after sales service, Conversion, Modernisation and Upgrades (CMU) and managing long term service contracts. You will co-ordinate delivery of spares, remote support and field service engineering for a portfolio of integrated systems equipment developed by GE that powers and controls a fleet of offshore vessels, operating in a range of industries from renewable energy to exploration.

You will have the opportunity to interact with various internal teams as well as suppliers and customers operating globally and work on projects from small service orders to multi-million-dollar projects.

Job Description

In this role you will focus on:

• Building new and enhancing existing customer relationships.
• Managing Long Term Service Agreements including reactive and planned maintenance activities in globally located Marine vessels.
• Handling all day-to-day reporting, resourcing, and planning activities from service contracts and ad-hoc service requests.
• Being accountable for the cost control and financial reporting for service orders received.
• Liaising with global teams of technical support, field service engineers and project managers to deliver technical, contractual and financial solutions.

We are looking for a committed and professional individual with:

• Extensive experience in the customer service industry.
• Must be the customer’s advocate.
• Excellent communication at all levels (may be presenting/liaising with senior level customers / GE senior management team).
• Multi-tasking and time management skills.
• Understanding of key standard business financial processes (Invoicing/Revenue Recognition/Debt management).
• Understanding of key financial documents and procedures (project reviews, invoices and purchasing process, Billing and trading process).
• Experience of negotiating contracts and claims.
• Permanent Right to Work in the UK and ability to obtain BPSS security clearance

What will make you stand out:

• Engineering background or technical knowledge would be an advantage.
• Prior offshore service account management experience.
• Navigating through difficulties and sudden, unexpected inquiries while being able to set priorities and maintain timeliness.
• Ability to maintain business requirements whilst maintaining customer satisfaction.

You Can Expect From Us:

• A collaborative environment where your input shapes customer outcomes.

• A flexible working culture that respects your work-life balance and individual career goals.

• A competitive compensation package and benefits tailored to your needs, including:

Employer pension contribution (regardless of individual contribution)

• Private Health Insurance

• Income Protection and Life Assurance

• 26 days annual leave plus bank holidays

Additional Information Relocation Assistance Provided: No