Job Description Summary

The warranty support analyst will provide project and transactional support to the warranty COE leader, ensuring claims are processed accurately, data integrity is maintained, and front-end technicians are equipped with the right parts, tools, and resources to execute and deliver on outages to close out warranty claims. They will support full life-cycle warranty management across the region, ensuring customer uptime, rapid resolution, accurate cost control, and continuous improvement.

Job Description

Roles and Responsibilities

• Input, Manage and track warranty claims from initiation through resolution, ensuring timely processing and closure.
• Ensure accurate and consistent cost allocation for all claims in accordance with contract terms and internal policies.
• Review claims submission for accuracy, completeness, and compliance with warranty terms. Validate warranty budget vs final executed cost.
• Interface with warranty systems including oracle Echo, Sales force, Pulse, Smart sheets, and tableau to manage, track and execute warranty claims.
• Support continuous improvement initiatives to enhance claim processing efficiency and reduce costs.
• Support COE warranty leader as internal advocate for customer concerns related to warranty claims, ensuring alignment between customer expectations and internal execution.
• Prepare reporting dashboards and summaries for leadership.
• Coordinate internally with supply chain, engineering, services, finance, and field teams to resolve technical and commercial claim issues and ensure timely parts delivery and resolution.
• Enter Oracle ERP parts orders, POR’s, NEX equipment events, parts workflows, Pulse project status, etc.
• Support audits, documentation reviews, and system updates as required for claim records and compliance.

Required Qualifications

• Bachelor's degree from an accredited university or college (or a high school diploma / GED) or 6 years of experience in comparable service industry roles.
• Minimum of 3-4 years' experience with ERP or claim tracking systems is preferred (e.g., Oracle Echo ERP).
• Strong organization skills including detailed management and tracking skills.

Desired Characteristics

• Overall understanding of aero products & power plants
• Need to closely manage budgets & be able to balance decisions to limit costs & financial exposure.
• Prior experience in operations, our industry or Power Services
• Prior experience in project management
• Ability to work under tight deadlines and to prioritize under pressure
• Strategic thinker with the ability to create and execute concrete action plans
• Strong analytical, project management, and organizational skills
• Has Continuous Improvement mindset
• Ability to work independently
• Strong interpersonal and leadership skills and ability to cooperate and influence internally with stakeholders
• Brings a natural customer focused mindset prioritizing customer outcomes

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

For candidates applying to a U.S. based position, the pay range for this position is between $91,400.00 and $152,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on March 12, 2026.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.