Responsibilities: - Own the development practices and standards for your team. - Own the technical architecture, drive engineering design, and shoulder critical decisions. - Understand, prioritize, and deliver the feature roadmap while chipping away at the technical debt. - Work effectively with a cross-functional team of product managers, designers, developers, and QA - Own the communication of the team’s progress and perception of the team itself. - Collaborate with the Support team to keep track of and triage technical issues and track them through to resolution. - Collaborate with Talent Acquisition to drive sourcing, screening, interviewing, and recruitment of the right talent for your team. - Continuously improve the productivity of your team by identifying investments in technology, process, and continuous delivery - Own the morale of your team, unblock them at critical junctures, and break ties in a timely manner. - Own the careers of your team members, deliver regular and timely feedback, represent your team for annual reviews, and reward your performers. ## Qualifications - Education: Bachelor's Degree in the technical field OR equivalent work experience - A minimum of 10 years of relevant professional work experience - A minimum of 3 years of experience in managing a high-performing engineering team - A minimum of 6 years of object-oriented software development experience as an individual contributor - Strong understanding of GenAI systems, LLMs,, RAG architecture, orchestration frameworks, and semantic architectures - Experience developing software in a commercial software product development environment. - A polyglot in programming languages with the ability to learn new technologies as the need arises. - Experience building large-scale performance services. - Experience leading teams that built software products for scale - Clear and confident spoken and written communication ## Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.