Facility Management & Brand Compliance

• Ensure all facilities across the region strictly comply with the latest Ford & Lincoln global brand standards.

• Guide distributors through the renovation process, ensuring they understand the design language, timeline, and required documentation.

• Collaborate with local architects, Ford Land, and suppliers to balance brand standards with practical operational needs.

• Manage key suppliers for essential facility elements such as signage, millwork, and furniture.

• Oversee the certification process for all newly built or renovated facilities.

• Conduct market studies and capacity analysis to identify future facility requirements in the region.

Network Expansion & Agreement Management

• Manage the new distributor recruitment process, including reviewing business plans and preparing the Prospective Distributor Qualification (PDQ) package.

• Conduct due diligence on potential candidates and coordinate with approved suppliers for background checks.

• Draft and manage legal documents, including Letters of Understanding (LOU) and agreement packages, in coordination with the APDM operations team.

• Collaborate with the Office of General Counsel (OGC) to ensure all agreements and market actions meet Ford’s legal compliance standards.

• Track agreement expiry dates, initiate the renewal process on time, and maintain an accurate database of all distributor contracts.

• Partner with the GTS/GOLDD team to ensure successful system launches and application access for new distributors.

Training, Standards & Performance

• Lead the implementation of Ford Standards across the APDM region and support Distributor champions.

• Launch and monitor training pathways in collaboration with Ford Academy to ensure staff competency.

• Track training metrics and implement action plans based on Training Need Analysis (TNA).

• Manage annual recognition programs, including the Henry Ford and President Awards.

• Oversee the Dealer Relationship Study and Dealer Satisfaction Study to monitor network sentiment.

• Implement Performance Improvement Processes (PIP) for underperforming markets or distributors.

Operational Support

• Support the Marketing team in organizing and managing APDM Distributor conferences.

• Execute monthly reporting on key performance metrics, including Net Promoter Score (NPS) and rewards tracking.

• Serve as the primary administrator for FMCDealer.com user access.

• Maintain an up-to-date contact database for all distributors in the region.

• Bachelor’s degree in Business or a related field with at least 5 years of experience in automotive or retail network management.

• Background in Dealer Development, Field Operations, Contract Management, Facility Planning, or Training implementation.

• Strong business acumen with the ability to perform financial analysis and strategic planning.

• Proven project management skills to handle multiple initiatives and stakeholders simultaneously.

• Fluent in English with excellent communication and presentation capabilities.

• Self-motivated, independent, and results-oriented with a proactive approach.

• Proficient in Microsoft Office and data analysis tools.

• Adaptable to cross-cultural environments and flexible working hours.

• Willing to travel regionally as required.