We are seeking a dedicated and experienced Cyber Resiliency Engineer with a strong focus on our enterprise Business Continuity Planning and Disaster Recovery.  Business Impact Analysis (BIA) Tool. In this role, you will provide comprehensive operational and engineering support

• End-to-End Ownership: Take complete engineering and operational accountability for the enterprise Business Impact Analysis (BIA) Tool environment, ensuring its stability, availability, and performance.
• System Functionality & Maintenance: Oversee the day-to-day functionality, proactive maintenance, and ongoing health checks of the BIA tool and its associated infrastructure.
• Performance Optimization: Proactively monitor the BIA tool's performance, identify bottlenecks, and implement optimizations to ensure efficient operation and responsiveness.
• Escalation Management: Serve as the primary point for all BIA tool-related escalations, diagnosing issues, coordinating with relevant teams, and driving timely resolution to minimize business impact.
• Customer & Stakeholder Interfacing: Act as a key liaison with internal customers and business stakeholders, gathering requirements, providing technical guidance, and ensuring the tool effectively meets their needs for business impact analysis.
• SaaS and BCP/DR Tool Support: including license management, coordinating technical support, evaluating new features, and overseeing upgrades.
• Monthly Operating Reviews: Lead or actively participate in monthly operating reviews, presenting key performance indicators, discussing ongoing initiatives, addressing open issues, and providing strategic updates to leadership.
• Leadership Reporting & Review: Regularly review operational issues, performance trends, and strategic recommendations related to the BIA environment with senior leadership, offering insights and actionable plans.
• ITIL Adherence: Ensure all operational and engineering activities within the BIA environment adhere to ITIL best practices for incident, problem, change, and release management.
• Documentation & Best Practices: Develop and maintain comprehensive documentation, including system configurations, operational procedures, troubleshooting guides, and architectural diagrams.

Continuous Improvement: Identify opportunities for process automation, efficiency gains, and functional enhancements within the BIA tool and its surrounding ecosystem.

• 7+ years in IT operations & engineering, security engineering, platform engineering, SRE, or technical risk roles
• Backup, recovery, and resilience solution
   
• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related technical field, or equivalent practical experience.
• 3+ years of experience in an engineering, operations, or support role for enterprise-level applications, ideally within a large, complex organizational environment.
• Solid understanding of Business Impact Analysis (BIA) methodologies, principles, and their role in overall business continuity and cyber resiliency.
• Proven experience with application maintenance, performance monitoring, and troubleshooting complex technical issues.
• Demonstrated ability to manage vendor relationships and interact effectively with third-party software providers.
• Strong communication skills, both written and verbal, with the ability to articulate technical concepts to both technical and non-technical audiences, including senior leadership.