This position is the primary interface among the Company, the Dealers and the Supplier and is expected to manage the relationship in a spirit of the true partnership and performance management in term of Service part warehouse operations. The position is based in Hanoi/Hai Duong.

Manage outsourced warehouse operations.

• Developing Key Performance Index (KPI) for warehouse operation.
• Control expenditure on warehouse operation.
• Manage the warehouse to comply with the safety requirements.
• Manage facility planning racking-location/plano process/MHE and efficiency (LPMH).

Manage part storage and flows in the warehouses.

• Set the flow of parts in the warehouse so that parts can move from receiving to shipping in the shortest time.
• Monitor lines per man hour LPMH performance of warehouse.
• Set the cut-of time for picking and shipping process.

Manage inbound and unboxing plans.

• Follow up with forwarder and broker to monitor unboxing plan.
• Update ETA to system.
• Monitor performance of forwarder and broker.
• Work with brokers to receive parts. 

Monitor service part for Vehicle Off Road (VOR).

• As a contact point for VOR parts.
• Provide solution or distribution VOR part case to right person for solution.
• Monitor VOR parts performance.

 

Any other tasks assigned by direct Supervisor or Head of Department.

 

Compliance:

• Maintain & apply quality control system in working area including but not limited to Ford Production System (FPS).
• Comply with Internal policies, Code of Conduct, procedures of the Company issued from time to time.
• Complete all compliance training as required by Corporate Compliance Office.
• Assure the compliance of internal processes in the area, including but not limited to MCRP, Operating System, ISO
• Work as department ISO/TS/process coordinator to systematize all process and documentation.

Education: Bachelor’s degree in economics, commerce/trading, business admin, automotive/mechanical engineering.

Experience: At least 3 years of experience in automotive industry or supply chain management.

Others:

• Experience in aftersales service/products is a plus.
• Experience in warehouse operations is a plus.

• Good at English (Writing, Speaking & Listening) and MS Office (Word/Excel, Power Point).

• Good communication and interpersonal skills (negotiation, coordination, presentation…)

• Good analytical skill.

• Creative, teamwork, careful and capable of learning new concepts.

• Good at customer satisfaction-oriented mindset