Ford Credit's Manchester Business Centre is looking for an exceptional Financial Underwriting Team Leader to inspire and guide a high-performing team. This isn't just about managing tasks; it's about empowering individuals, optimizing processes, and ensuring our dealers and sales teams receive unparalleled support.
 

At Ford Credit, we believe in fostering an environment where talent thrives. As a Team Leader, you'll be at the heart of our operations, ensuring seamless service delivery and cultivating a culture of continuous improvement and success.

What You'll Do & The Impact You'll Make:

Lead Operational Excellence:

• Oversee the review and approval of new customer proposals, ensuring efficiency and accuracy.
• Serve as the primary point of escalation for complex queries from dealers and sales teams, resolving issues with expertise.
• Strategically manage team resources to consistently meet and exceed departmental objectives.
• Champion quality, identifying opportunities for improvement and sharing best practices across all daily, weekly, and monthly performance metrics.

Empower & Develop Your Team:

• Nurture and coach team members to achieve their full potential, supporting their underwriting levels and professional growth.
• Take ownership of all aspects of people management, including performance, development needs, absence, and onboarding, fostering a supportive and high-achieving environment.
• Conduct regular 1-2-1s, check-ins, and team meetings that truly engage and motivate.
• Recognize and celebrate individual and team achievements, building a positive and rewarding atmosphere.

Drive Performance & Strategic Growth:

• Set clear, inspiring team and individual goals that align with broader departmental objectives.
• Utilize performance data (TCE, Underwriting reviews, PPRM Stats) to identify key insights and drive targeted improvements.
• Ensure timely and impactful appraisals, interim reviews, and continuous coaching to enhance capabilities.
• Actively pursue your own professional development, including achieving higher underwriting levels, setting an example for your team.

Ensure Robust Controls & Continuous Improvement:

• Maintain the highest standards of compliance and operational integrity, ensuring all control measures, procedures, and approval authorities are meticulously followed.
• Actively participate in the evolution of our processes, contributing to working instruction updates, quality control, and change management initiatives.
• Champion a culture of innovation, encouraging process improvement suggestions from your team and supporting their implementation.
• Collaborate cross-departmentally to resolve issues and optimize workflows, providing support and sharing resources as needed.

Who We're Looking For:

• An experienced leader with a proven track record in a fast-paced operational environment, ideally within financial services.
• A natural coach and mentor who genuinely enjoys developing others.
• Someone with strong analytical skills, capable of interpreting data to drive performance.
• An excellent communicator, adept at managing stakeholder relationships and resolving complex issues.
• Detail-oriented with a strong understanding of compliance and control frameworks.
• Proactive, adaptable, and committed to continuous learning and improvement.

Why Join Ford Credit?
Join a global leader where your contributions are valued, and your career growth is supported. Our Manchester Business Centre offers a dynamic and collaborative environment where you can truly make a difference. We offer competitive compensation and a comprehensive benefits package.

The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favorable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.

As part of our pre-employment checks process, successful candidates will be required to undergo a criminal record check. This will be conducted in line with the Rehabilitation of Offenders Act 1974 and applied only to unspent convictions.

If you are concerned about applying due to disability, please contact us; we’re an inclusive team and would like to discuss what adjustments we can make to support your application.

This position is based in Manchester and it is expected the successful candidate will be able to attend the Manchester Business Centre for a minimum of 3 days a week and remain flexible on the days they are required to attend the office according to business requirements. 

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