Job Description:

The Role

Do you enjoy working with people? Are you outgoing with a positive demeanor and eager to provide the best possible service to colleagues and visitors? If yes, we are seeking an associate to join our team!

In this role, you will play a key part in crafting an outstanding workspace experience for all Fidelity associates and visitors through the delivery of on-site hospitality services and amenities. You will be an ambassador of the company’s hospitality mindset and responsible for meeting our global service standards.

This role is in Boston, MA and reports to the Senior Manager, Facilities & Operations. Also includes a team of peers across the country and globe for support and camaraderie.

The Expertise and Skills You Bring

• Undergraduate degree or 5 or more years of experience.

• Proven track record and interest in hospitality.

• Familiarity with the financial services industry and/or corporate real estate is valued.

• Excel with meeting new people and networking and having a conscientious and respectful demeanor.

• Have a consumer-first mentality with the ability to identify and deliver against unmet needs.

• Ability to multi-task and support unplanned work as needed.

• Excellent communication and social skills.

• Demonstrate integrity, dependability, and accountability.

• Ability to problem-solve through a collaborative, team-oriented approach.

• Proficiency with Microsoft Office suite.

The Value You Deliver

• Staffing of local Hospitality Hubs, the command center for site services and associate needs.

• Manage the daily requirements of the music program.

• Monitor email inbox that allows associates to easily contact the team for assistance.

• Support the implementation of initiatives, processes, and strategies to further visitor and associate experience.

• Communicate upcoming events with associates and onsite service teams.

• Partner with other real estate functions to ensure quality building standards are met.

• Support for meetings and events and conference room administration.

• Contribute documentation of operating procedures, training, and other resources as needed.

• Provide tours and navigational assistance for new associates and visitors.

Other Requirements

• Role is on-site 100%.

• Physical requirements include regularly walking through the building and sitting at the Hospitality Hub for extended periods of time.

• Occasional extended hours may be requested to support projects or activities.

The Team

Fidelity Real Estate is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally and internationally. The Facilities & Operations team runs more than 7 million square feet of space in the United States and overseas and ensures a safe and productive environment for associates while maintaining best-in-class real estate for our visitors and clients. We are customer-centric and focus on delivering solutions that meet the needs of Fidelity associates at all levels.

Certifications:

Category:

Real Estate
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.