Job Description:

Security Representative

The Role

The Security Representative is a Brand Ambassador for Global Security Operations who provides exceptional customer service during the course of their assigned duties as part of a larger team of security professionals. The incumbent will actively patrol and respond to security incidents while protecting Fidelity’s associates, customers, and property. Is considered an essential employee who provides 1st responder services in emergency situations and may be required to work rotating shifts including nights, weekends, and holidays to meet business needs.

• Conducting focused patrols on foot or by vehicle within assigned area(s) of responsibility

• Performs routine inspections, audits, and reviews to ensure working order of security equipment and safety of workspaces

• Utilizing electronic and mechanical devices to monitor, record, and report abnormal conditions

• Interacting with associates, visitors, vendors, and customers in a professional manner while enforcing company rules, standards, and policies

• Rendering 1st responder services during emergencies in a calm, deliberate manner within the scope of your training – may act as primary decision maker / incident commander

• Produce accurate reports and records of activity and incidents

• Use life safety equipment such as fire extinguishers, first aid supplies, and radios as needed

The Expertise and Skills You Bring

• Bachelor’s degree strongly preferred; equivalent life/work experience (i.e. military service considered)

• 1-3 years prior security experience in a customer-oriented environment

• Prior exposure to current security technology & systems

• Understanding of physical security principles

• Ability to perform under stressful conditions

• Strong interpersonal skills

• Ability to build and maintain relationships in a business setting

• Detail oriented and ability to follow standard operating procedures

• Demonstrated ability to exercise sound judgment under ambiguous circumstances

• Willingness to work both independently and as part of a larger team

• Proficient with standard computer applications and ability to learn specialized programs/applications

Note: Fidelity is not providing immigration sponsorship for this position

Certifications:

Category:

Security
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.