Job Description:

Note: Fidelity will not provide sponsorship for this role.

The Team

Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.

The Expertise You Have

• Bachelor’s degree in computer science or equivalent

• 5+ years hands-on experience as a Software/Systems/DevOps engineer

• Hands-on experience with Amazon Web Services (AWS)

• Design and implement cloud-based integrations leveraging AWS services such as Lambda (using Node.js or Python), DynamoDB, and others

• Demonstrated proficiency in applying DevOps principles and automating infrastructure with tools like Ansible and Terraform

• Hands-on experience with Jenkins, including authoring and maintaining declarative CI/CD pipelines and libraries

• Proficiency with UNIX operating systems and shell scripting

• Experience with Docker and container-based development and deployment

• Experience in designing, developing, testing, supporting, and troubleshooting the Contact Center and telephony products would be a plus

• Hands-on experience with Amazon Connect would be a plus

• Proficient in troubleshooting and resolving complex application issues

• Knowledge of APM tools and techniques to monitor, optimize, and troubleshoot application performance and availability

• Understanding of enterprise-scale platform architecture which includes considerations for high availability and business continuity

• Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation

• Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes

• Self-starter, curious, collaborative, innovative, eager to learn and teach others every day

The Value You Deliver

• Write high-quality code for our applications that is reliable, scalable, and reusable

• Understand the leadership vision and execute on that vision

• Strengthen and promote the culture of innovation by setting examples

• Find creative ways to get things done, and do them right

• Foster a culture of Best-in-Class software engineering practices

• Exercise a passion for keeping your knowledge up to date with the latest and greatest

• Ensure the high level of integrity in the team

• Take ownership, accountability, and initiative for what needs to be done

Certifications:

Category:

Information Technology:

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.