Job Description:

Workplace Investing Relationship Management, Solutions Office

Systems Analyst

The Role

Are you passionate about using technology to solve problems, create scale and drive business forward? The Solutions Office is the place for you. Executing in a rapidly evolving, value‑oriented landscape, you’ll help craft and deliver technical/data solutions for our internal customers through collaboration that begins with understanding their priorities and continues through execution of the work. You will help WI client-facing associates be productive and drive better business outcomes.

The Team

The Solutions Office is a distributed team with end-to-end solution and execution capabilities. It helps identify and execute activities/capabilities that can be transitioned into our team which allows our customers to be more passionate about delivering results to our clients, prospects, and advisor community. Using technology best practices, a “Good/Better/Best” approach, and domain expertise to rapidly re-engineer and automate front-end processes, we deliver outstanding outcomes across a broad range of partners, services and products across Workplace Investing, including Stock Plan Services!

The Expertise You Have

• You can run effective requirements gathering sessions with business stakeholders, using a variety of methods to elicit and understand needs e.g. process flows, user journey mapping

• You can conceptualize and capture a problem or feature need and leverage different methods to convey the requirement to engineers and business partners e.g. process models, data models

• You have a strong understanding of principles of good software design and can work with engineers and architects to craft an optimal solution approach

• You can summarize scope and status to business partners & senior leaders

• You have strong attention-to-detail and work effectively with developers, business analysts, and system administrators as part of a team

• You have excellent collaboration skills and can work with other analysts in multiple locations.

• You are comfortable with having trade off conversations with business partners.

• You are experienced in coordinating and running User Acceptance Testing (UAT) sessions, along with developing and managing content to support end-user training.

• You are experienced in data analysis using SQL. If you can read and interpret data models that would be great!

The Value You Deliver

• Conducts business analyses to formulate and make recommendations within the scope of the Product

• Communicates with external partners to ensure teams are building the proper solutions to meet customer needs.

• Translates complex customer needs into User Stories with measurable acceptance criteria.

• Writes drafts of epics and stories to seed the backlog to begin the refinement process.

• Participates in all project ceremonies - daily check-ins, planning meetings, demos, and retrospectives.

• Inspects the progress at the end of sprints with the authority to accept or reject work performed.

• Mitigates impediments that may impact successful team completion of release and sprint goals.

• Develops, documents, and revises system design, test procedures, and quality standards.

• Consults with management to ensure agreement on system principles.

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelitycareers.com

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having most of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other assigned week (all business days, M-F) in a Fidelity office.

Reminder: Per the Dynamic Working Guidelines, approved exceptions will be reviewed annually, or when the associate accepts a new role, whichever comes first.

Certifications:

Category:

Information Technology:

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.