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Welcome to Fed Ex Express Latin America and Caribbean Division Employment Opportunities Site!
Fed Ex is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

Fed Ex is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

2020 Fortune’s World Most Admired Companies (14th)
2019 Fortune’s Best Places to Work (15th)
2019 Forbes’s One of the “Best Employers for Diversity”
2020 Fed Ex LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
2021 Fed Ex Mexico was included in the GPTW Ranking for 18th consecutive years
2020 Fed Ex Mexico received the CEMEFI Certification for 13th consecutive years endorsing Fed Ex as a company socially responsible
2021 Fed Ex Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 Fed Ex Uruguay selected by GPTW among the 5 best companies to work for.

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RC770780 LR007:Service Agent (Open)

LR007:Service Agent

Full time

Fed Ex Centro de Operaciones:

Complejo El Quijote, Costado Norte de Intel, Bodegas 7 & 8
99998 Belen, La Ribera
Costa Rica

Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.

General job description

Under general guidance completes the following tasks:

• Assists customer by tracing packages, answering questions regarding Fed Ex products and services, and providing over-the-counter service.  Answers station lines and takes information for pickups.
• Maintains and audits all records and files as assigned. Audits airway bills and records as required.
• Involves the completion of administrative tasks and coordination relating to the frontline operation which may include data entry, ramp activities, sort activities, trace
  activities , despatch activities and local customer service.
• May be required to perform other duties as assigned

Minimum Requirements:

Minimum Education:

• High School degree/Equivalent.

Minimum Experience:

• Previous clerical or customer service experience in a service environment

Minimum Required Skills:

• Accuracy & Attention to Detail,
• Planning & Organizing Skills,
• Interpersonal Skills,
• Problem Solving Skills.
• Average general office skills required including light typing, filing and computer literacy
• Ability to lift 50 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment or the weight limit required according to current local labor regulations.
• Customer Service Skills,
• Product or Service Knowledge,
• Excellent communication skills.

Job Posting End Date:

2026-03-13