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2020 Fortune’s World Most Admired Companies (14th)
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2019 Forbes’s One of the “Best Employers for Diversity”
2020 Fed Ex LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
2021 Fed Ex Mexico was included in the GPTW Ranking for 18th consecutive years
2020 Fed Ex Mexico received the CEMEFI Certification for 13th consecutive years endorsing Fed Ex as a company socially responsible
2021 Fed Ex Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 Fed Ex Uruguay selected by GPTW among the 5 best companies to work for.

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RC771185 LR131: Freight Service Agent (Open)

LR131: Freight Service Agent

Full time

Fed Ex Centro de Operaciones:

Complejo El Quijote, Costado Norte de Intel, Bodegas 9 & 10
99998 Belen, La Ribera
Costa Rica

Performs a variety of customer service, administrative, and clerical duties requiring direct and indirect customer interface.

Assists customers by tracing packages, and answering questions regarding Fed Ex products and services. Checks packages to ensure proper labeling, legality of content including weight and size proper wrapping, insurance values, special requirements for hazardous material shipments and compliance with Customs documentation required at destination. Ensures all shipments are properly manifested. Processes packages in cage for customers. Answers station’s telephone communications and takes information for pick-ups. Calls all HAP (Hold at Airport) customers. Prepares various operations reports. Maintains and audits records and files as assigned (airwaybills). Provides administrative and clerical support to Ops Manager. Maintains neat and clean appearance of the workplace, self and uniform.

Education: High School degree/Equivalent.

Experience:

Previous clerical or customer service experience in a service environment.

Skills:

Good general office skills required including typing, filing and computer literacy. Excellent communication, organizational and human relations skills. Clear and articulate speaking voice. Clean cut and neat appearance. Ability to lift 70 lbs (32 kgs) and to maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment. Able to work variable shifts. Knowledge of Fed Ex systems (COSMOS; KIAC) preferred.

Job Posting End Date:

2026-03-20