Service Agent I

Position ID: RC770904 LM021
Employment Type: Full time
Location: Primera Norte 206, 71980 Puerto Escondido, OAX, Mexico

About the Role

Involves performing a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.

Responsibilities

Under close supervision performs the following activities:

• Assists customer by tracing packages, answering questions regarding Fed Ex products and services and providing over-the-counter service and over the phone service
• Types or otherwise prepares various operations reports
• Handles customers with packages in cage
• Maintains and audits records and files as assigned (airway bills). Review airway bills and register as necessary
• Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination
• Provides administrative and clerical support to Station Ops Manager
• Interfaces with customers on customs related issues
• Maintains neat and clean appearance of the workplace/front counter, self and uniform
• Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments and submits sales leads
• May be required to perform other duties as assigned

Minimum Requirements

Education:

• High School degree/Equivalent
• Spoken and written fluency in local language
• Demonstrated basic English

Experience:

• One (1) year previous clerical or customer service experience in a service environment

Skills:

• Good general office skills required including typing, filing and computer literacy
• Excellent communication, organizational and human relations skills
• Clear and articulate speaking voice. Clean cut and neat appearance
• Ability to successfully complete the Reading, Listening, Sorting and Math sections of the Basic Skills Test
• Ability to lift 70 lbs (32 kgs) and to maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment
• Able to work variable shifts

Application Instructions for Internal Candidates

Si estás interesado en aplicar, por favor sube un solo archivo en formato PDF que contenga los siguientes documentos:

1. Currículum actualizado
2. Carta de intención
3. Certificado de bachillerato concluido

Este archivo debe ser cargado en el sistema Workday, en el campo correspondiente al currículum.

📌 Importante: Con fundamento en la política 4-15 de Oportunidad de Carrera del Manual de Gente de LAC: "El hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta."

Job Posting Validity: January 30 - February 5, 2026