At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

• Evaluate and recommend new technology as it relates to the end user.
• Provide IT Operational support by resolving incidents, requests, and problems associated with various IT systems.
• Customer handling skills
• Call etiquettes End to End ticket management.
• Basic ITIL concepts of Incident, Problem and Change management.
• Experience in managing Voice & Non-voice support (Calls, Chat & email).
• Processing incoming service requests, incidents and change requests and formulate appropriate response.
• Troubleshoot and resolve technology related issues on technologies such as Outlook, MS Office, Network, Applications etc.
• JAMF / SCCM package creation administration and support.
• Interface with other Core Services teams to solve complex issues.
• Create / Maintain support solutions and documentation for service desk.
• Ensure ongoing communications regarding system issues/activities with all stakeholders: department executives and managers, end users, IT staff, vendors, customers, etc.
• Aid technical staff leads on large complex projects.
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
• Performs other related duties as assigned.
• Must be flexible to work in various shifts, week offs and weekend workings.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.