Service Now Technical Architect

Location: Katowice / Wrocław - 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

This role is a part of global structure of EY as a Global Elite partner of Service Now. Involving different roles and stakeholders we provide our customers with best consultancy and solutions.

The opportunity

We are looking for a Service Now Technical Architect to lead the design and delivery of complex Service Now solutions for global enterprise clients. In this role, you will own solution architecture, guide technical teams, and ensure alignment between business requirements and scalable platform design. As a Global Elite Partner, EY gives you exposure to multi‑module, high‑complexity implementations and advanced custom solutions.

Your key responsibilities

• Define and oversee the technical architecture of Service Now solutions (with strong focus on IRM/GRC).

• Lead requirement analysis and translate business needs into robust, scalable designs.

• Guide development teams, ensuring quality, best practices, and adherence to architectural standards.

• Oversee configuration, customization, integrations, and cross‑module alignment.

• Collaborate closely with stakeholders and provide expert technical guidance.

• Ensure high-quality delivery through testing standards, performance monitoring, and continuous optimization.

• Maintain documentation and support knowledge transfer across teams.

• Service Now Consulting implementation projects with a focus on developing new solutions and expanding system functionalities within the scope of R&D activities.

• Cooperating with R&D teams to identify and implement best practices and new Service Nowtechnologies/solutions that may enhance the efficiency of business processes.

• Reporting the progress of R&D projects and documenting the results of implementations, as well as post-implementation review

• Designing, testing, and implementing new Service Now solutions– conducting workshops, pilots, proof-of-concept initiatives, and deploying new or improved system features.

Skills and attributes for success

• Deep understanding of Now Platform architecture; 5+ years hands‑on experience.

• Strong experience in implementations, integrations, and custom development.

• Experience as a Technical Lead, ideally in IRM/GRC.

• Confidence working across the entire SDLC and advising stakeholders.

To qualify for the role, you must have

• 5+ years of Service Now implementation experience.

• Advanced certifications (CAD, CIS – IRM or similar).

• Experience with JavaScript plus at least one additional language (C#, Java, etc.).

• Strong competence in ITSM, GRC, and enterprise architecture principles.

• Proven ability to lead technical design, integrations, and team delivery.

• Fluency in English

Ideally, you’ll also have

• German or other European languages are an advantage.

• Bachelor’s or Master’s degree in technical or economic fields.

What we look for

We seek senior‑level professionals who can own architectural decisions, work confidently with global stakeholders, and deliver high‑impact Service Now solutions. If you enjoy shaping complex architectures, leading teams, and driving strategic technical discussions from discovery to post‑go‑live — this role is a strong fit.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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