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EY-Service Now – Manager

As part of our EY GDS-Service Now team, you will work to solve client problems using Service Now platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem.

The opportunity

We’re looking for Senior with expertise in Service Now Implementation to join the EYD GDS Service Now. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth.

Your key responsibilities

• Performs Configuration/Customization of the Service Now system, including creation workflows

• Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc

• Uses scripting tools and Service Now functionality to automate rote tasks

• Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.

• Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation

• Load, manipulate and maintain data between Service-now and other systems as needed

• Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed

• Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the Service Now releases

• Performs system and integration testing with sample and live data

Skills and attributes for success

• Authentication protocols such as Active Directory / LDAP or Site Minder federation /Azure

• Disciplined Agile Delivery software release build/deploy processes

• Integrating with internal and external applications and systems

• JavaScript, HTML, Angular JS and good web design practices

• Service Portal implementation experience

• Implementation experience on any of the following applications like FSO & Custom Scope, HRSD, GRC, Sec Ops, IRM, CSM, PPM, APM, ITSM, ITOM, Service Portal, Agentic AI, Gen AI, SPM, UI Builder.

• Implementation experience on Performance Analytics.

• Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain

To qualify for the role, you must have

• College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences

• Approximately 7 to 12 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period

• Service Now CSA certification plus any CIS is mandatory

• ITIL foundations certification a plus

Ideally, you’ll also have

• Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.

• Knowledge about Service Now’s latest version’s features.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment

• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.

• Opportunities to work with EY Service Now practices globally with leading businesses across a range of industries

What working at EY offers

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around

• Opportunities to develop new skills and progress your career

• The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.