Your key responsibilities

A pragmatic researcher who runs mixed-methods studies to evaluate users’ interactions with both traditional and AI-enabled features. Focus on human-AI interaction, trust, mental models, and measurable product outcomes driven by model behaviour.

Key responsibilities

• Plan and run qualitative and quantitative research: user interviews, usability testing, diary studies, surveys, card sorts, tree tests, and contextual inquiries.

• Translate research findings into clear, actionable insights, recommendations, and measurable hypotheses for product teams.

• Design and execute remote and in-person usability studies and moderated/unmoderated tests.

• Partner with product managers and designers on discovery, feature validation, and prioritization.

• Synthesize data into artifacts: research reports, personas and profiles, journey maps, opportunity areas and research repositories.

• Use analytics (adobe analytics and customer journey analytics) to complement qualitative findings and measure impact of design changes.

• Evangelize user-centered practices and mentor others in basic research methods.

To qualify for the role you must have

• 3–5 years professional UX/research experience in product teams or agencies.

• Demonstrated competence in mixed-methods research and study design.

• Experience running remote and moderated usability tests and building recruitment screener criteria.

• Strong synthesis skills: turning raw data into concise insights and recommendations.

• Familiar with analytics tools and comfortable with basic quantitative analysis.

• Comfortable using LLMs and generative tools to support research (e.g., rapid analysis, stimulus generation) while understanding limitations.

• Skilled communicator with ability to present findings to executives and cross-functional teams.

Nice-to-have

• Experience prioritizing research backlog and establishing research ROI.

• B2B Domain experience.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.