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Key Responsibilities:

• Lead the design, development, and implementation of D365 CRM solutions, ensuring alignment with business requirements and best practices.

• Develop and customize D365 CRM applications, including workflows, plugins, and integrations with other systems.

Microsoft Dynamics 365 CRM:

• In-depth knowledge of D365 CRM modules (Sales, Customer Service, Marketing, Field Service).

• Experience in configuring and customizing D365 CRM applications to meet business requirements.

• Proficiency in creating and managing entities, fields, forms, views, and dashboards.

Development Skills:

• Strong programming skills in C# and JavaScript for developing custom plugins, workflows, and client-side scripts.

• Experience with HTML and CSS for customizing the user interface of D365 CRM applications.

• Familiarity with the Dynamics 365 SDK and Web API for integration and data manipulation.

Power Platform:

• Experience with Power Apps for building custom applications that integrate with D365 CRM.

• Knowledge of Power BI for creating data visualizations and reports based on CRM data.

• Familiarity with Power Automate for automating workflows and processes within D365 CRM.

System Architecture and Design:

• Understanding of system architecture principles and best practices for designing scalable and maintainable D365 CRM solutions.

• Experience in conducting system analysis and performance tuning to optimize CRM applications.

Agile Methodologies:

• Familiarity with Agile project management methodologies, including Scrum and Kanban.

• Experience in participating in sprint planning, daily stand-ups, and retrospectives.

• Provide technical guidance and support to junior consultants and team members, fostering a collaborative and knowledge-sharing environment.

• Conduct system testing, troubleshooting, and performance tuning to ensure optimal system functionality and user experience.

• Stay current with the latest D365 CRM features and updates, providing insights and recommendations for continuous improvement.

• Participate in project planning and management activities, ensuring timely delivery of project milestones and objectives.

• Engage with stakeholders at all levels, presenting technical concepts in a clear and concise manner.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Minimum of 5 years of experience in Microsoft Dynamics 365 CRM development and implementation.

• Strong understanding of CRM concepts, data modeling, and business processes.

• Proficiency in C#, JavaScript, HTML, and CSS, with experience in developing custom plugins and workflows.

• Experience with Azure services and integration tools (e.g., Logic Apps, Power Automate) is a plus.

• Familiarity with Agile methodologies and project management practices.

• Excellent problem-solving skills and the ability to work independently and as part of a team.

• Strong communication and interpersonal skills, with the ability to build relationships with clients and stakeholders.

Preferred Skills:

• Microsoft Dynamics 365 certifications (e.g., MB-200, MB-210, MB-220).

• Experience with Power Platform (Power Apps, Power BI, Power Automate).

• Knowledge of data migration strategies and tools.

• Understanding of security and compliance requirements in CRM implementations.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.