EY TTT - Service Now Developer (Senior)

Position: Senior Service Now Developer

Relevant Experience: 2 to 3 years

Skills: Service Now Developer

Key Functions

• Modules with ITSM, Custom application, integration, Service Portal, CSM are the recommended.

• Work as part of an agile team developing, designing, and implementing new application modules, workflows, and catalog requests

• Build custom applications in Service Now by defining data tables, user interface and adding business logic

• Strong understanding of Service Now Development Platform including, but not limited to, ITSM, Contract management, Resource management, ITFM CMDB, Asset Management, Change Management, Custom Development, etc.

• Integration with 3rd party application, working experience in scripted REST API, SOAP etc.

• Must have worked on Service Now version upgrade.

• Experience in developing the Application functionalities using HTML, CSS and Angular JS.

• Experience in designing and development of UI using Service Now.

• Experience in Service Now Widgets, Client-side scripting, Server-side scripting and ITSM modules

• Customize Service Now applications and facilitate rollout of new applications and modules and configure Application UI and configure workflow

• Collaborate effectively with other Service Now administrators to develop solutions and handle general updates and configuration changes/requests

• Identify system deficiencies and recommend solutions. Troubleshoot production problems related to Service Now custom applications.

• Address problems of system integration, compatibility, and multiple platforms

• Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations

• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools

• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible

• Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments

• Participate in ongoing production support and end user support

• Ability to estimate work effort requirements efficiently and appropriately

• Assist in the evaluation and recommendation of application software packages, application integration and testing tools

• Very Strong communication skills, both written and verbal

Suggested Technical Certification

• Service Now admin certification

• Micro Certifications in Service Now concepts are advantageous

• Implementation specialist or Application Developer Certifications are advantageous

• Hands-on day-to-day management of multiple Service Now instances, including managing major releases and patches, managing the SDLC release processes and implementing code into the platform to solve ever-changing needs.

• Minimum 2-3 years of coding, testing and implementing Service Now as a technical resource.

• Proficient using SOAP UI or other tools to test SOAP/REST Web Service APIs

• Strong working knowledge of enterprise integration architecture and enterprise application

• Experience developing workflows, Business Rules, ACLS, Client Scripts, Script Includes, UI Policies, Date Policies, UI Actions, and table extension in Service Now.