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Job Title: Senior Copilot Studio Developer

Job Type: Full-time

Job Description

We are seeking an experienced Senior Copilot Studio Developer to join our team and lead the design, development, and deployment of enterprise-grade conversational AI solutions using

Microsoft Copilot Studio. The ideal candidate will have 6 to 8 years of experience, with a deep specialization in building intelligent copilot agents, integrating them with various Microsoft

services (Power Platform, Dynamics 365, Azure), and enhancing business processes. This role requires a blend of strong development skills, conversational design expertise, and a passion

for leveraging the latest AI capabilities to create seamless and eƯective user experiences, while adhering to Responsible AI principles.

Key Responsibilities

• Lead the end-to-end design, development, and deployment of complex virtual agents (copilots) using Microsoft Copilot Studio.

• Develop custom actions and backend integrations using Power Automate and Azure

• services (e.g., Azure Functions, Azure Bot Service) to connect copilots to internal and external systems (REST/SOAP APIs, databases).

• Implement advanced conversational design features, including natural language

• understanding (NLU) optimization, topic creation, entity management, and adaptive card usage.

• Design and implement Agentic AI workflows, including multi-agent orchestration and reasoning/decision engines, to handle complex, multi-step business processes autonomously.

• Integrate copilots with various channels such as Teams, websites, mobile apps, and Dynamics 365.

• Work closely with Business Analysts and Stakeholders to gather requirements and translate them into technical designs and scalable conversational flows.

• Monitor, test, and optimize copilot performance, analysing conversation transcripts to identify opportunities for improvement and enhance user satisfaction.

• Manage the entire ALM (Application Lifecycle Management) for copilot solutions, utilizing tools like GitHub or Azure DevOps for source control and CI/CD pipelines.

• Ensure all AI solutions comply with Responsible AI principles, including data privacy, bias mitigation, and content filtering, utilizing tools like Microsoft Purview.

• Provide technical guidance and mentorship to junior developers on Copilot Studio best practices, coding standards, and complex integrations.

• Maintain comprehensive documentation for all developed copilot solutions and integration points.

Required Skills & Experience

• 6-8 years of hands-on experience in software development, with a minimum of 3+ years specializing in designing and developing conversational AI solutions.

• Expert-level proficiency with Microsoft Copilot Studio (Power Virtual Agents) and its integration capabilities within the Microsoft Power Platform ecosystem.

• Strong experience developing Power Automate flows (cloud and desktop) for complex data retrieval and transaction processing within a copilot.

• Advanced skills in JavaScript/TypeScript or C# for developing custom actions, Azure Functions, and integrating with web services (REST/SOAP).

• Deep hands-on experience with Generative AI (GenAI) features within Copilot Studio, including advanced prompt engineering, grounding with enterprise data (via Azure AI Search/Microsoft Graph), and managing response quality.

• Solid understanding of Azure services relevant to bot development (e.g., Azure Cognitive Services, Azure Bot Service, Azure OpenAI Service).

• Experience with Dataverse and its integration with Copilot Studio and Power Automate.

• Proven ability to manage application lifecycle using ALM tools (e.g., solution management in Power Platform, Azure DevOps/GitHub).

• Strong understanding and application of AI Governance, including data retention

• policies, security controls, and adherence to Microsoft's Responsible AI standards.

• (Preferred) Microsoft Power Platform Developer and AI Engineer certifications.

Soft Skills

• Excellent verbal and written communication skills to articulate complex technical concepts to non-technical stakeholders.

• Strong analytical and problem-solving abilities with a meticulous attention to detail.

• Ability to collaborate eƯ assigned tasks.

• ectively in a team environment and work independently on

• Proactive mindset for continuous learning and rapid adaptation to new Generative AI models and platform updates.

• Agile and adaptable in a fast-paced, client-focused environment.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.