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Functional Consultant / Business Analyst

Functional Consultant / BA is responsible for leading / driving end to end requirements management process in a Service Now implementation project. The role is required to have deep knowledge / experience on the Service Now platform and end to end functionality of one or more Service Now modules.

This person should be a strong communicator, organiser and have excellent people and customer service skills balanced with technical skills.

Key Deliverables:

• Organise and drive requirements gathering workshops.

• Responsible for capturing, analysis and documentation of business and functional requirements

• Create a close connect with the client business teams

• Ability to translate business and functional requirements into technical requirements to aid development team

• Understand and document As-Is business processes. Gather, analyse and contribute to design and reengineering of business processes

• Coordinate with both client & development team to make sure requirements are clarified and signed off.

• Coordinate and support UAT

• Develop or contribute to development of job aids and training courses

Desired Experience:

• Bachelor’s degree in job relevant field required

• Minimum 8-13 years of job-related experience required (prior IT project management experience in planning and implementing enterprise level systems, highly preferred)

• Experience in HRSD/GRC/ITOM/Sec Ops/CSM/ Tech BA required

• Nice to have knowledge on Pre-Sales activity

• Experience in IT Service Management processes and tools required

• Experience in requirement analysis and business process re-engineering required

• Prior experience in agile methodologies (experience in product management) preferred

• Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings

• Ability to work both independently and as part of a team

• Demonstrated ability to manage and supervise staff and special initiatives

• Demonstrated integrity, independent thinking, judgment, and respect for others

• Demonstrated leadership, versatility and integrity

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