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Join EY and help to build a better working world.

Job Description

A skilled D365 CRM Technical candidate with hands-on experience in Microsoft Dynamics 365 CRM. The ideal candidate will bridge the gap between business needs and technical implementation, leveraging both functional knowledge and technical expertise to deliver robust CRM solutions while leading a team of consultants.

Key Responsibilities:

• Functional Consulting:

• Map business processes to Dynamics 365 CRM capabilities.

• Ability to configure CRM modules (Sales, Customer Service, Marketing).

• Technical Development:

• Customize CRM using JavaScript, HTML, and Plugins.

• Design and implement Workflows, Custom Actions, and Business Rules.

• Develop and deploy PCF (Power Apps Component Framework) controls.

• Work with Virtual Tables to integrate external data sources.

• Build and maintain Canvas Apps for tailored user experiences.

• Integrate CRM with other systems using Web APIs and Azure services.

Optimize the use of out-of-the-box features and identify areas for custom development.

• Support & Documentation:

• Document technical specifications, configurations, and user guides.

Required Skills:

• Strong experience in Dynamics 365 CRM (Customer Engagement).

Proficiency in:

• JavaScript, HTML, C#/.NET for plugin development.

• Power Platform: Canvas Apps, Power Automate, PCF.

• Dataverse, Virtual Tables, Custom Actions, Workflows.

• SQL, FetchXML, SSRS for reporting.

• Familiarity with Azure Functions, Logic Apps, and API integrations.

• Excellent communication and problem-solving skills.

• Strong team coordination abilities.

Preferred Qualifications:

• Microsoft certifications in Dynamics 365 or Power Platform.

• Experience with Agile/Scrum methodologies.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.