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Sr. Services Analyst - IT

Exelon

Sr. Services Analyst - IT

Exelon

CHICAGO, Illinois; PHILADELPHIA, Pennsylvania; Newark, Delaware; Baltimore, Maryland; OAKBROOK TERRACE, Illinois

·

On-site

·

Full-time

·

2w ago

Compensation

$100,000 - $137,500

Benefits & Perks

401(k)

Healthcare

Parental Leave

Mental Health

Learning Budget

Equity

401k

Healthcare

Parental Leave

Mental Health

Learning

Equity

Required Skills

Data analysis

IT project management

Problem solving

Communication

Who We Are

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (Com Ed), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

Primary Purpose

This is a multiple‑location posting. The selected candidate may be based out of our Exelon Corporate Office locations in Philadelphia, PA, Baltimore, MD, Chicago, IL, Oakbrook Terrace, IL, Newark, DE

Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision.

Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

Primary Duties

  • Perform, manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners. Lead IT activities required to manage service level agreements. Assist others in long range portfolio planning and prioritizing work and work schedule within the confines of current year financial commitments. (45%)
  • Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model (15%)
  • Maintain and enhance engagement with business and IT partners and other stakeholders (15%)
  • Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required (15%)
  • Maintain technical knowledge and business acumen within own discipline or function (10%)

Job Scope

  • Utilize understanding of customer's business needs to determine requirements
  • Applies technical expertise to plan, design, build or support required products and processes
  • Help other team members learn appropriate theories, practices and principles that relate to their skill set portfolio
  • As assigned, manage budget for area of responsibility
  • As assigned, manage working relationship with outsourcing partners

Minimum Qualifications

  • Bachelor's degree in Computer Science or related discipline and typically 4 to 7 years experience in Information Technology or, in lieu of a degree, 6 to 9 years of relevant work experience.
  • Proficiency with data analysis in Microsoft Excel
  • Experience leading small IT projects or sub-teams and knowledge of IT project management.
  • Strong problem solving and analysis ability.
  • Excellent communications skills (written and verbal)
  • Ability to work with remote project teams

Preferred Qualifications

  • Demonstrated experience leading or coordinating initiatives across multiple operating units, balancing competing priorities and aligning outcomes to enterprise objectives.
  • Proven ability to partner with business and IT stakeholders to identify, define, and implement best practices, standards, and operating models.
  • Strong strategic and innovative mindset with experience identifying opportunities for process improvement, automation, and operational efficiency.
  • Experience implementing and sustaining quality controls, governance frameworks, and compliance processes, with strong attention to detail and documentation rigor.
  • Working knowledge of change management principles, including stakeholder engagement, communication planning, and adoption measurement.
  • Familiarity with Agile and/or hybrid delivery models, including release management and continuous improvement practices.
  • Experience leveraging data and metrics to drive decisions, monitor performance, and support service or portfolio health.
  • CAPM or PMP certification.

Benefits

  • Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $100,000.00/Yr. – $137,500.00/Yr.

  • Annual Bonus for eligible positions: 15%

  • 401(k) match and annual company contribution

  • Medical, dental and vision insurance

  • Life and disability insurance

  • Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave

  • Employee Assistance Program and resources for mental and emotional support

  • Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement

  • Referral bonus program

  • And much more

  • Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

  • Perform, manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners. Lead IT activities required to manage service level agreements. Assist others in long range portfolio planning and prioritizing work and work schedule within the confines of current year financial commitments. (45%)

  • Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model (15%)

  • Maintain and enhance engagement with business and IT partners and other stakeholders (15%)

  • Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required (15%)

  • Maintain technical knowledge and business acumen within own discipline or function (10%)

  • Bachelor's degree in Computer Science or related discipline and typically 4 to 7 years experience in Information Technology or, in lieu of a degree, 6 to 9 years of relevant work experience.

  • Proficiency with data analysis in Microsoft Excel

  • Experience leading small IT projects or sub-teams and knowledge of IT project management.

  • Strong problem solving and analysis ability.

  • Excellent communications skills (written and verbal)

  • Ability to work with remote project teams

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About Exelon

Exelon

Exelon

Public

Exelon is a Fortune 100 energy company that operates regulated electric and gas utilities serving millions of customers across multiple states. The company generates, transmits, and distributes electricity through its utility subsidiaries including ComEd, PECO, BGE, and Pepco.

10,001+

Employees

Chicago

Headquarters

Reviews

3.8

5 reviews

Work Life Balance

4.3

Compensation

4.2

Culture

3.5

Career

3.8

Management

3.2

Pros

Great work-life balance

Good pay and benefits

Growth opportunities

Cons

Office politics

Poor career development programs

Lack of guidance/leadership

Salary Ranges

0 data points

Junior/L3

Junior/L3 · Business Analyst

0 reports

$60,300

total / year

Base

-

Stock

-

Bonus

-

$51,255

$69,345

Interview Experience

3 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Interview Process

1

Application Review

2

Recruiter Screen

3

Hiring Manager Interview

4

Senior Leadership Interview

5

Background Check/Drug Test

6

Offer

Common Questions

Technical Knowledge

Past Experience

Behavioral/STAR

Safety Protocols

Industry Regulations