Overview

The St. Louis Support Services Division for Enterprise Mobility currently has an exciting opportunity for a CX Technology Engineer!

ABOUT THE ROLE

The CX Technology Engineer is responsible for designing, developing, implementing, and maintaining cloud-based contact center communication systems and data infrastructure. This role supports the operational integrity and continuous improvement of hosted customer experience platforms.

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off

• Health, Dental, Vision insurance; Life Insurance; Prescription coverage (employees scheduled for 30+ hours)

• Employee discounts on car rentals, car purchases and much more!

• 401(k) retirement plan with company match and profit sharing

• Educational Assistance (full time - 40+ hours only)

ABOUT THE JOB

• This role offers a hybrid work environment requiring at least 3 days in the office, which will be based out of our offices in Weldon Springs, Maryland Heights and Corporate Campus (Clayton) locations. This opportunity has a schedule of Monday
• Friday with a start time from 7:00-8:00am CST with flexibility needed based on business needs. The starting pay for this role is $81,100. Compensation decisions will be made based on factors that include but are not limited to experience, education, location, and skill leve l.

ABOUT THE TEAM

Enterprise Mobility’s Support Services teams are responsible for Global Call Center Operations, Replacement Rental Services Support, Information Management, Customer Service Metric Programs, North American Roadside Assistance, Sales Support, Small Business Programs and Technical Support Helpdesks. This team consists of over 4,000 customer service professionals, support staff and management around the globe in 15 different countries with 70+ million customer contacts handled annually.

Responsibilities

• Collaborate with stakeholders to gather requirements and perform the installation, testing, modification/repair and maintenance of cloud communication software; determine schedules, monitorprogress and track completion

• Develop infrastructure as code using AWS CDK in Node.js/TypeScript

• Integrate and orchestrate services using Event Bridge, Lambda, RDS, and DynamoDB

• Build and optimize IVR, ACD, call routing, and voice bot solutions to enhance customer experience.

• Monitor and maintain the performance and privacy/security of communication networks

• Collaborate with cross functional team (CX, product, and operations) to ensure platform stability and efficiency

• Troubleshoot problems, determine appropriate resolutionpath and serve as technical consultant to identify needs; determine and recommend preferred solution to stakeholders and provide cost estimate

• Monitor vendor performance and recommend changes in system design or support as appropriate

• Ensure processes and procedures are in place to support the deployment of new technology and services; initiate knowledge transfer to the team

• Develop and maintain technical design specifications and support documentation

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must live in the state of Missouri and be willing and able to travel to the St. Louis offices weekly as needed

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

• Must be at least 18 years old

• Required: 2+ yrs Experience designing, implementing, and maintaining cloud based contact center technology

• Required: 3+ yrs Experience with voice engineering and contact center solutions such as Amazon Connect, Genesys, CCaaS or similar

Preferred Qualifications:

• IVR/IVA/AI/Natural Language recognition experience preferred

• Experience with AWS CDK, Node.js, TypeScript, Eventbridge, Lambda, Cloudwatch ,and DynamoDB preferred

• AWS Vendor Certification preferred

• Bachelor's Degree preferred

WFH Technical Qualifications for your home office:

• The address on your application must be your current, accurate permanent address

• Must have access to a cell phone to validate security information authentication

• Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)

• Minimum upload speed of 10 mbps and minimum download speed of 100 mbps

• Use of wireless, hotspot or Wi Fi “air cards” are NOT ALLOWED

Enterprise reserves the right to verify that your internet meets or exceeds these requirements

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (Jobs Privacy@ehi.com) to contact us about your interest in employment.