Overview

The Seasonal Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The seasonal employment window will begin in mid May 2026, will end on or before October 31, 2026, and cannot exceed a total of 150 days.

This position pays $19.00/ hour and is located in one of our offices in the greater West Springfield/Chicopee, MA area.

Multiple Schedules are available, inclusive of weekends and holidays. We are hiring for full time (40 hours/week) schedule. Schedules to be discussed during the interview process.

As you are considering a position with Enterprise Mobility, we invite you to learn more about our business at careers.enterprise.com

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old

• High School Diploma or GED required

• Must currently have a valid US driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years.

• No drug or alcohol related conviction on record (DWI/DUI) in the past 5 years.

• Must have at least 6 months of prior customer service experience

• Must have a basic level experience and understanding of a PC and Microsoft Office products

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (Jobs Privacy@ehi.com) to contact us about your interest in employment.