Technical Project Manager will lead the planning, execution, and delivery of projects integrating CXOne and Salesforce platforms within a dynamic healthcare environment. This role requires a blend of technical expertise, project management skills, and a deep understanding of healthcare operations. The successful candidate will collaborate with cross-functional teams to ensure solutions meet business objectives, regulatory requirements, and deliver exceptional patient and provider experiences.

• Oversee end-to-end project management for CXOne and Salesforce implementations, upgrades, and integrations. Ensure projects are delivered on time, within scope, and on budget.
• Work closely with business leaders, IT teams, and external vendors to gather requirements, define project goals, and communicate progress.
• Translate business needs into technical specifications. Coordinate with developers, architects, and QA teams to ensure solutions are robust, scalable, and compliant.
• Identify potential risks and issues early. Develop mitigation strategies and maintain clear documentation throughout the project lifecycle.
• Drive continuous improvement by analyzing workflows, identifying bottlenecks, and recommending enhancements to maximize efficiency and quality.
• Ensure all solutions adhere to healthcare regulations and company security standards.
• Maintain comprehensive project documentation, status reports, and dashboards for leadership and stakeholders.

Required:

• Minimum 5 years of project management experience in healthcare or related industry.
• Proven track record managing CXOne and Salesforce projects.
• Experience with cloud-based platforms, CRM, and contact center technologies.
• Strong understanding of CXOne and Salesforce architecture, APIs, and integration methods.
• Familiarity with healthcare data standards and interoperability.
• Proficiency in project management tools (e.g., Jira, Confluence, Apptio/Target Process, Service Now).
• Excellent communication, leadership, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities.

Desired:

• Experience working with major healthcare organizations.
• Knowledge of patient engagement solutions and digital health platforms.
• Agile and Waterfall project management methodologies.

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

Additional Employee Requirements:

• Participation in both internal meetings and external meetings via video calls, as necessary.
• Ability to go into corporate or client offices to work onsite, as necessary.
• Prolonged periods of remaining stationary at a desk and working on a computer, as necessary.
• Ability to bend, kneel, crouch, and reach overhead, as necessary.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary.
• Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary.
• For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary.
• For positions that require business travel and/or event attendance, a valid driver’s license and acceptable driving record are required, as driving is an essential job function.

If requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.

USA Benefits (Full time roles only, does not apply to contractor positions)

• Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
• Flexible Spending Accounts (Medical, Transit, and Dependent Care)
• Employer Paid Life Insurance and AD&D Coverages
• Health Savings account paired with our low-cost High Deductible Medical Plan
• 401(k) Safe Harbor Retirement plan with employer match with immediately vest

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.