Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Great West Global is growing their global presence and support. Our innovative and growing company is looking to fill the role of Operations Manager. Successful candidates will learn more about the specific opportunity during the interview process.

About Candalife: We Canada Life is an insurance and financial services company with its headquarters in Winnipeg, Manitoba. We provide a wide range of insurance and wealth management products for individuals, families, and business owners from coast to coast. Canada Life is focused on improving the financial, physical and mental well-being of Canadians and believes in good corporate governance & we do offer health and dental insurance, benefit and savings plans, charitable giving, and workplace mental health resources. Please log on to our website to know more about us.

The Process Excellence role works with operational leadership to develop continuous improvement strategies, generate ad-hoc analyses and perform operational impact assessments. This can be achieved by utilizing business analytics tools and working with technical teams to obtain required data.

Essential Functions

• Understand the business problem, able to convert it as an analytical problem.

• Understand the data need, collect, interpret and clean the data for analysis.

• Produce meaningful insights using analytical/data modelling techniques and interpret and justify the results with the business context.

• Able to present the analysis and results to the business stakeholders and generate BI reports.

• Guide others project by offering insights, analytical assessment, and best practice sharing.

• Collaborate with stakeholders to Identify strategy for implementing recommendations.

• Implement recommendations and monitor their progress across assigned projects.

• Train team members and operations staff on lean six sigma Strategy.

• Prepare and present updates to senior management.

• Develop and prioritize execution of recommendations to achieve goals.

Qualifications

• Full time Bachelor’s degree in engineering, Business, Science, or Accounting.

• 4-7 years of experience leading and delivering operational process improvements or initiatives.

• Professional certification(s) related to process design and improvement (Lean Six Sigma Black Belt certified; Lean Analysis; Business Analysis)

• High proficiency (8/10) with Excel, PowerPoint; Visio or any other process mapping tools, Competent (5/10) with PowerBI; Tableau; SQL; Azure Databricks; Minitab.

• Excellent interpersonal skills to effectively gather process requirements, build relationships and provide sufficient influence to achieve success.

• Creative problem solver that can break down complex problems into meaningful parts to identify and solve for improvement areas.

• Ability to analyze complex data to determine appropriate course of action towards the objectives.

• Strong execution skills to support robust deployment of improvement and transformation opportunities in a dynamic environment.

• Ability to work with a high degree of detail and accuracy in a fast-paced environment.

• Strong time management skills with the ability to prioritize competing projects.

• Banking, Financial services/ Insurance business knowledge is an asset.

• Technical expertise regarding data modelling using statistical techniques, data mining.

• Strong knowledge of and experience with the data modelling techniques like Time Series, Regression, Segmentation, Clustering.

• Strong analytical skills to be able to understand the business problem, collect and analyze the data and able to interpret the results.

• Experience in executing cross border improvement projects.

• Good mentoring skills with flexibility to work in shifts.

• An excellent team player.

• Ability to manage multiple priorities.

• Ability to work virtually with members across time zones.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.