In this Role, Your Responsibilities Will Be:

• Manage daily service case follow-ups to ensure timely resolution.

• Drive Service KRA Business through site walks, spares lead generation, and AMC service activities.

• Maximize monthly service billable hours and consistently deliver reports on time.

• Promptly diagnose equipment issues and resolve customer service requests with effective solutions.

• Perform on-site repairs, maintenance, and equipment installations.

• Conduct preventive maintenance and routine inspections to identify potential issues and maintain equipment reliability.

• Collaborate cross functional team to resolve customer issues and provide expert technical assistance to customers.

• Maintain accurate documentation of service activities, including service reports, repair logs, and customer communications, ensuring traceability.

Who You Are: Competencies we are looking for

Customer focus

• Communicate effectively
• Action oriented
• Collaborates
• Drive for Results

For This Role, You Will Need:

• Bachelor's Degree in Mechanical/Electrical/Electronic Engineering
• 3-5 years of experience in the service/maintenance field on industrial machinery, including ultrasonic, vibrations, injection molding, and control systems
• Strong technical and diagnostic skills, with the ability to work under pressure
• Knows and follows safety protocols when working with machines and equipment.
• Effective verbal and written communication skills
• Open to frequent travel for customer visits, with flexibility for evening or weekend work if needed.