热门公司

招聘

职位Emerson

After Sales Representative with German

Emerson

After Sales Representative with German

Emerson

CLUJ NAPOCA, CLUJ, Romania, RO

·

On-site

·

Full-time

·

2w ago

必备技能

Customer Service

As an After Sales Representative with German, you will play a key role in delivering exceptional commercial services to AFAG customers. Your mission is to ensure smooth handling of complaints, product returns and related processes while maintaining strong communication with clients and internal teams.

In This Role, Your Responsibilities Will Be:- Managing customer complaints and contacting various departments to provide a timely response to clients

  • Taking responsibility for the entire complaint registration and processing process
  • Providing information (via email or phone) related to complaint handling, offering resolution timelines and resolving issues arising in the process
  • Ensuring communication with the factory, technical team, and customer service for information and requests related to complaint resolution
  • Requesting product pick-up and return from clients via collaborating transport companies
  • Creating/ Doing & Requesting Credit notes validation from relevant people, ensuring clear, accurate and reliable information is provided for decision-making
  • Following the product return process through completion, maintaining constant communication with the client, factory and transport company
  • Contributing to continuous process improvement by sharing encountered difficulties with the team and proposing corrective and preventive actions followed by action plans coordinated with the direct manager
  • Performing any other tasks assigned by the direct supervisor or management related to the job responsibilities or compliance with legal requirements

Who You Are:
You build and deliver solutions that meet customer expectations. You create teamwork allowing others across the organization to achieve shared objectives. You adjust communication to fit the audience and the message. You deal constructively with problems that do not have clear solutions or outcomes.

For This Role, You Will Need:-
University degree in technical or business administration fields

  • 1-3 years of commercial experience (technical support, customer support, price offers, after-sales)

  • Very good knowledge of German and English (written and spoken)

  • Good knowledge of MS Office, ERP systems, Internet

  • Customer-oriented attitude; good communication skills

  • Observational skills, attention to detail, proactive attitude

  • Ability to adapt to change and flexibility in task approach

Preferred Qualifications That Set You Apart:-
Technical expertise is an advantage

  • Familiarity with Emerson’s commercial policies is an advantage

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives - because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

总浏览量

0

申请点击数

0

模拟申请者数

0

收藏

0

关于Emerson

Emerson

Emerson

Public

Emerson Electric is a diversified global technology and industrial company providing innovative solutions for customers in industrial, commercial and residential markets.

10,001+

员工数

St. Louis

总部位置

$15.2B

企业估值

评价

3.5

10条评价

工作生活平衡

3.2

薪酬

2.8

企业文化

3.5

职业发展

3.8

管理层

3.0

65%

推荐给朋友

优点

Good benefits and compensation packages

Supportive and helpful colleagues

Growth and learning opportunities

缺点

Management and leadership issues

Below market pay and compensation

Fast-paced work environment pressure

薪资范围

600个数据点

Junior/L3

Senior/L5

Junior/L3 · Data Visualization Analyst

1份报告

$143,000

年薪总额

基本工资

$110,000

股票

-

奖金

-

$143,000

$143,000

面试经验

2次面试

难度

3.0

/ 5

时长

14-28周