As an After Sales Representative with German, you will play a key role in delivering exceptional commercial services to AFAG customers. Your mission is to ensure smooth handling of complaints, product returns and related processes while maintaining strong communication with clients and internal teams.

In This Role, Your Responsibilities Will Be:- Managing customer complaints and contacting various departments to provide a timely response to clients

• Taking responsibility for the entire complaint registration and processing process
• Providing information (via email or phone) related to complaint handling, offering resolution timelines and resolving issues arising in the process
• Ensuring communication with the factory, technical team, and customer service for information and requests related to complaint resolution
• Requesting product pick-up and return from clients via collaborating transport companies
• Creating/ Doing & Requesting Credit notes validation from relevant people, ensuring clear, accurate and reliable information is provided for decision-making
• Following the product return process through completion, maintaining constant communication with the client, factory and transport company
• Contributing to continuous process improvement by sharing encountered difficulties with the team and proposing corrective and preventive actions followed by action plans coordinated with the direct manager
• Performing any other tasks assigned by the direct supervisor or management related to the job responsibilities or compliance with legal requirements

Who You Are:
You build and deliver solutions that meet customer expectations. You create teamwork allowing others across the organization to achieve shared objectives. You adjust communication to fit the audience and the message. You deal constructively with problems that do not have clear solutions or outcomes.

For This Role, You Will Need:-
University degree in technical or business administration fields

• 1-3 years of commercial experience (technical support, customer support, price offers, after-sales)

• Very good knowledge of German and English (written and spoken)

• Good knowledge of MS Office, ERP systems, Internet

• Customer-oriented attitude; good communication skills

• Observational skills, attention to detail, proactive attitude

• Ability to adapt to change and flexibility in task approach

Preferred Qualifications That Set You Apart:-
Technical expertise is an advantage

• Familiarity with Emerson’s commercial policies is an advantage

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives - because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.