In this Role, Your Responsibilities Will Be:

Key Responsibilities:

Part Creation

• Initiate part number creation and extension form after order received, getting details from factory and trade compliance loading in Oracle and Implementing the idea in the system

• Technical product description according to prior agreement with engineering / product management

• Part number creation in due time in cooperation with Supply Chain / Engineering / Product Management

• Administration / Management of new item requests

• Tracking of implementation metrics through Excel and dashboard

Pricing Activities

• Pull detailed reports from Oracle and Excel

• Utilize pricing models to analyze data and implement prices on products not currently populated in Oracle ERP system

• Work with cross-functional teams to develop pricing on active quote and order components

Archiving

• Facilitates archiving of all documents and RFQ’s in our electronic database (OCM)

CRM Knowledge

• Registers and assigns to the respective Team Queue all RFQ’s and Support Requests from customers in a timely manner

• Maintains an updated CRM database by adding new customers and contacts as needed

Lead Time Support Request:

• Manage lead time support requests educating the customers where to get the information and providing responses with the lead time requested

Business Process Support:

• Supports with maintenance of Power Bi dashboards and daily reports for other Teams such as Order Entry, Customer Care and Sales KPIs
• Tester for business process implementation or improvements such as BTAB and CRM developments/enhancements

Flexibility

• Depending on urgent inquires, prioritize business needs to ensure that inboxes and requests are addressed on a timely matter

Who You Are:

You have a strong customer‑centric mindset, focusing on understanding customer needs and identifying opportunities that create meaningful value. You develop and deliver solutions that meet expectations while effectively managing crises with composure and clarity. Success in this position demands resilience, a positive attitude in the face of adversity, and the ability to recover quickly from setbacks. You plan activities with clear milestones, anticipate potential challenges, and adjust contingency plans to ensure consistent, reliable outcomes.

For This Role, You Will Need:

• Bachelor’s degree in STEM, or in any related field.

• Minimum 2 years’ experience in a similar role within the industrial space

• Effective communication, negotiation, and influencing skills

Preferred Qualifications that Set You Apart:

• Effectively work across company departments to produce quick results to resolve customer claims

• Ability to multi-task and manage competing priorities

• Self-starting and action oriented

• Ability to comprehend technical details/technical literacy

• Customer Focus

• Ensures Accountability

• Being Resilient

• Plans and Aligns

• Collaborates

Our Offer To You:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.