The Customer Service Manager is responsible for leading and overseeing the daily operations of the customer service team that supports our sales engineering team. This role ensures exceptional customer experience, process improvements, managing team performance, and aligning service strategies with overall business objectives with Emerson partners. In this role, you will be a strong leader with a passion for customer satisfaction, operational excellence, and continuous improvement.

As a Customer Service Manager, you will:

• Supervise customer service team members in supporting product lead time quotations, pricing confirmations, sales order entry, order status inquiries, change order coordination, and complaint resolution.
• Oversee order management, customer communications, issue resolution, and cross-functional coordination to support production, sales, and supply chain operation
• Monitor team key performance indicators (KPIs) and take proactive action to ensure performance goals are achieved.
• Provide day-to-day operational support to the Sales Engineer and Project Manager, collaborating cross-functionally with the Mc Kinney and Stafford teams to ensure seamless coordination and effective support.
• Partner with Sales Managers, Product Managers, Business Development Managers, Engineering, Production Planning, Purchasing, Manufacturing Engineering, and Finance to deliver customer-focused solutions while maximizing profitability
• Act as a liaison between customers and internal departments to ensure alignment and timely issue resolutions
• Develop measurable product knowledge standards for all supported product lines
• Prepare and deliver presentations to audiences at various organizational levels throughout the Pressure Management business group
• Maintain accurate records, databases, order documentation, and lead time quotes to ensure data integrity and accessibility.

Required Skills, Knowledge, and Abilities

• Bachelor's degree or equivalent experience in related industry
• 7+ years of sales, inside sales, or customer service experience in a manufacturing environment
• 5+ years of leadership or supervisory experience
• Ability to manage and work cross functionally within a matrixed organization
• Strong leadership, communication, and problem-solving skills
• Proficiency in Microsoft Office

Preferred Skills, Knowledge, and Abilities

• Experience in oil & gas, industrial equipment, or engineering-to-order manufacturing
• Oracle knowledge and experience

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.