In This Role, Your Responsibilities Will Be:

• Ensure all service activities comply with company policies, procedures, and HSE standards.
• Coordinate and allocate service engineers’ work to ensure efficiency, quality, and on-time delivery.
• Monitor utilization targets and support workload optimization.
• Ensure service engineers receive required training and maintain technical certifications.
• Ensure availability of necessary tools, equipment, and spare parts.
• Ensure timely closure of field jobs, including timesheets, service reports, and expense approvals in Clarity.
• Act as the primary point of contact for customer service requests.
• Collaborate with Service Management and Sales teams on service execution, quotations, and warranty-related matters.
• Manage service activities during shutdowns and planned outages, when required.

Who You Are:

You work out tough agreements and settle disputes equitably. You step up to conflicts, seeing them as opportunities. You scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance. You encourage others to learn and adopt new technologies. You anticipate customer needs and provide services that are beyond customer expectations. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You leverage each team member’s unique background to achieve team goals.

For This Role, You Will Need:

• Bachelor’s degree in Engineering or equivalent technical/service experience.
• 3–5 years of experience in field service coordination or technical service roles.
• Solid understanding of service, repair, commissioning, and maintenance processes.
• Experience coordinating multi-location service teams.
• Familiarity with CRM, Field Service Management, and ERP systems (e.g., Clarity).
• Strong customer focus and communication skills.
• Excellent organizational and time management abilities.
• Commitment to HSE standards and compliance.
• Fluent English; additional languages are an advantage.
• Willingness to travel as required.

Preferred Qualifications That Set You Apart: -
Experience in the instrumentation, automation, or process control industry.

• Prior work experience with Emerson products, services, or systems.

• Knowledge of Lifecycle Services (LCS) and contract management processes.

• Proven track record of meeting or exceeding service KPIs such as utilization, job closure time, and safety compliance.

Our Culture & Commitment to You:

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.

Make this great opportunity yours!