Job Summary

The job profile is responsible for working on day-to-day operational activities with regards to Unified Communications 24x7 Support team. The engineer works on Exchange Online, Share Point Online, One Drive, and Microsoft Teams, handling user management, licensing, permissions, and service configurations. Work closely and under guidance and direction of Team Leads. Required to work in rotational shifts in 24x7, 365 days a year support environment and over weekends as per designed shift roster.

In this Role, Your Responsibilities Will Be:

• Provide L3 support to Emerson Enterprise customers and collaborate with global Teams and engineering teams to ensure a streamlined experience.

• Manage user accounts, licenses, groups, and role-based access control.

• Support Share Point Online site creation, permissions, and basic customization.

• Manage Microsoft Team owners, members, and guests, Fix problems with chat, channels and file access

• Troubleshoot meeting scheduling, joining, and recording issues.

• Troubleshoot issues related to M365 group–backed Teams.

• Troubleshoot Share Point Site issues with document libraries, lists, views.

• Support Share Point site versioning, check-in/check-out, and recycle bin recovery.

• Assist with Power platform user access, licenses, and security roles.

• Work on Power platform issues related to permissions, roles, and app sharing.

• Manage Teams policies, meetings, calling, and collaboration features.

• Monitor service health and troubleshoot M365-related issues.

• Maintain documentation and standard operating procedures.

• Hands-on experience with PowerShell scripting for M365 administration

Who You Are:

You show a tremendous amount of initiative in tough situations; are exceptional at spotting and seizing opportunities. You observe situational and group dynamics and select best-fit approach. You make implementation plans that allocate resources precisely. You pursue everything with energy, drive, and the need to finish.

For This Role, You Will Need:

• Minimum of 3+ years of relevant experience in managing and supporting M365 collaboration services.

• Experience in supporting Power platform, power apps and Power flow.

• Experience in managing Share Point Sites, Permissions and access.

• Good hands-on experience on exchange online, mail flow, retention and security.

• Experience in rolling out of new features of M365 applications.

• Exposure to Microsoft 365 admin center.

• Highly effective oral and written communication skills to be able to converse with customers from different areas all over the world.

• Certifications MS-900, AZ-900, MS-102

• Exposure to ITIL processes.

Preferred Qualifications that Set You Apart:

• Bachelor of Engineering in Information Systems/Computer Science/IT or equivalent degree course.

• Power Platform/Exchange Online/M365/Share Point/Teams certification is preferred.

• Training & certification in Share Point Server 2016/Share Point Online/Teams.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.